Who is the hero of your brand?

How to be the Hero of Your Brand

You can always tell “ego brands.” They are the heroes of their own story, it’s all about them and they could care less about the value, satisfaction or delight of their customers or clients.

C’mon: I KNOW you’re thinking of an example right now!

Great brands like Apple, Starbucks (yes, despite my break up with them), Disney, Nike, Tom’s Shoes, Virgin America, Zappos all make the customer the hero. It’s about their needs, their experience, what the brand says about them as a person.

It’s about delighting the heroes of their story: their customers. (Tweet this!)

Good story structure always has a protagonist facing an antagonist to achieve his or her ultimate goal. Without the conflict, there is no good story. Who wants to read about Cinderella being this perfectly happy young girl who went to a ball and married her prince?

Yawn.

But throw in some mean stepsisters, a deadline of midnight and her unhappy life standing between her and her prince and – BAM – you get a riveting classic.

Your customer is the hero, the protagonist. Their pain points and unmet needs are all the conflicts they face. And your brand is the handsome prince. But never forget that the story is called Cinderella – not The Handsome Prince. It was never really about the prince. The story is about her.

How do you make your customers or clients the heroes of their own story? How do you solve their problems, remove the conflict and utterly delight and surprise them?

This post was inspired by a video I recently saw from Scotland’s Celtic football club – my husband’s favorite team from back home. This young boy is one of the team’s biggest fans and they have adopted him as their own, often having him in the team huddle (click here for the video plus full backstory). This moment will leave you in speechless tears of joy. The brand could have just celebrated its own win that day. But the team chose to share it with their biggest fan. This – THIS – is how you make your customers – your fans – the real heroes of the story.

7 tips on how to create powerful joint ventures

Today’s guest post comes from Nancy Juetten, PR strategist, speaker and creator of Bye Bye Boring Business Bio – a great resource if you want to get known and be seen as an expert in your field. She’s built a successful business by creating lucrative partnerships and affiliate relationships. Today she shares her tips on how to foster these joint ventures so that you are exponentially seen, heard and celebrated – by clients and media alike.

Having worked as a publicist for experts and entrepreneurs for many years, advocating for others is a well-honed skill. Earning publicity is all about positioning experts and information in a timely, newsworthy and relevant way so even more people can learn about the top priority that is trend-worthy and useful at the moment.

Getting seen, heard, and celebrated via the media that matter for your message can make big noise and invite more of the right opportunities to connect with ideal clients and others who need to know about whatever it is that is YOUR priority. Media coverage gets people talking, sharing, and taking action. That is powerful for building brand, reputation, and buzz. And, when more people know about what you have to offer, you are more easily found, referred, and hired, and those are outcomes that give business owners everywhere reasons to cheer.

When I first learned about the value of joint ventures for expert positioning and getting the word out, the parallels to the power of publicity were clear to me and also aligned with my skill set. During a joint venture with a strategic partner, colleagues share information that is timely, newsworthy and relevant with their carefully nurtured tribes of fans to build know-like-trust and inspire action. Sometimes, the communication is about sharing a useful report that solves a specific problem. Other times, the communication is about inviting a specific buying action. Either way, the common thread is that the information or offer being extended is relevant, of service, and intended to make a positive impact. The audience for the message is well served, and everyone wins.

So, when I got started with joint venture partnerships in 2006, I started by doing my homework. What steps did I take?

And more to the point, what steps might you take now that your desire to make joint ventures part of your get known to get paid strategy has become crystal clear to you?  Here are suggestions, based on my path so far.

  1. Identify a product or service that your tribe needs, wants, and is likely to invest into to get the benefit or the relief.
  2. Investigate the best-of-breed service providers who offer that solution and start a relationship.  Not a transaction. A relationship.
  3. Learn about and use the product or service to know that it truly is the best available so as to be in a solid position to provide meaningful and credible advocacy.
  4. Invite opportunities to promote the work of high quality partners in the spirit of service to your own tribe.
  5. Deliver on every promise  made, and go the extra mile to deliver results as measured by opt ins and referred sales.
  6. Invite conversations with partners for reciprocal promotions or other creative ways to collaborate for great results, once and all.
  7. Nurture the relationships over time.  By making powerful introductions to other people of influence, being available to mastermind or brainstorm to solve problems, going the extra mile whenever possible, and showing up as a great colleague, co-collaborator, and friend, you can develop lasting and rewarding relationships with your partners.  In doing so, everyone is in great position to serve more of the perfect clients we are here to serve and make a bigger impact through our work.

If you are new to the world of publicity or joint ventures, consider today a NEW day to approach both arenas as students who are serious about learning best practices.  Take action on what you learn.  Keep track of your results.  And keep advancing along the path to mastery.

We all bloom where we are planted and grow from there. In the spirit of authentic visibility, it  gets a bit intimidating at times to see how big some partners play, how well they use technology to their advantage, and how elaborate some of their promotions are.

As much as I’ve learned since starting down this path, there is still so much more to learn and do, and I’ll keep moving forward in a step by step and sometimes leaps and bounds kind of way.

I will also say that it is a privilege to learn from those who are playing big and take the best of what they do and apply it in my own best way to make my own impact with clients and the marketplace.

What I know based on my own experience is that when your advocacy puts your name on the top of a leader board for a joint venture in which many of your industry’s most influential players are participating, that means that people with names you likely recognize will soon be calling your name. And that just might be the most intoxicating benefit of all.

You can listen to a webinar replay I gave about Joint Ventures and gain access to two relevant gifts to guide you forward,

About Guest Blogger Nancy Juetten:

Since 2009, Business Bio Expert and Get Known to Get Paid Mentor Nancy Juetten has earned a reputation as the “go to” expert for helping aspiring experts transform their boring business bios from wallpaper to wow to attract clients now. Access your “Heal Your Boring Business Bio to Attract Clients and Cash Now” gift booklet today, and invite your friends to do the same.

Are joint ventures and affiliate programs part of your business and marketing model? What have you achieved and which people are doing cool things in this area? Please share in the Comments below and get the conversation going!

3 ways to teach your old ebook some new tricks

Today’s guest post is from Dina Eisenberg, AKA the Info Product Doctor.  Dina is all about turning your expertise into a passive income stream that will help you scale and promote your brand far and wide – how much do we love that?! Follow her @DinaEisenberg.

There’s a problem that no solo business owner or coach ever mentions: Excess ebooks.  These are the ebooks that you began but didn’t finish.  The ebooks that represent your last digital product or your work before your business pivot.  Right now, they are sitting on your hard drive waiting to be used.

Kinda like that amazingly beautiful dress you bought because, well,  it was gorgeous and you’ll need it someday (natch). I still have an adorable fuschia silk waiting in the back of my closet for my next cruise.  Never mind that I’ll look like a pink round tennis ball. It’s there to inspire me to get in better shape and dream of new travel adventures.

This post will, hopefully, be your inspiration to repurpose your under-utilized ebook content.  After all, you already spent the time creating it.  Why not put that energy to good use and make some cash from the content?

Recycle your ebook into a new online offering & gain a new income stream (Tweet this!)

What can you do with an aging ebook?  Here are three ideas How about you share your ideas in the Comments, ok?

3 Ways to Repurpose Your Old Ebook

1.Turn your ebook into social media content

Finding more valuable content to share on social media can seem like a job, can’t it?  Even using all the great curation tools like Scoop.it or Google Alerts which bring news to you, it still takes a lot of time to sort, compose, create an image and share.  Gosh, I’m tired just writing that.

Upcycle your ebook by using excerpts as social media posts.  Boost engagement on Google Plus.  Dab a little on your Facebook status.  Pick out a provocative question to ask in your G+ community. Quote an excerpt on Twitter with a link back to your blog.  Share a graph or chart as an infographic.

Hello. I can almost hear your eyes rolling back in your head.  No, this isn’t more work.  Quite the opposite.  Recycling saves you time, provides content and gives you a second shot at brushing up your writing.  By the way, you can find help to get all of this done for you.

2. Give your ebook a makeover

I love to get a few new clothes for spring to refresh my wardrobe and get ready for summer (yeah summer!!!)  Your ebook might do well with a makeover, too.  How about changing your ebook cover?  Their styles go in and out of fashion, too.

Upcycle your ebooks’ looks, inside and out. Most ebooks are created simply without a lot of book design, which is fine. But sometimes the wrong title or cover can impact sales.  An older book with less than stellar sales could be a blockbuster with a new look. One place I see well-intentioned authors go wrong is with  book interiors that are poorly formatted and look amateurish.

Interiors are tough, for sure, if you’re not an inDesign expert.  I’m not. I found two solutions for this.  Joel Friendlander is the book designer who created Book Design Templates  and he’s a genius!  He took what I consider the hardest part of being an independent publisher- book design- and made it dead simple.

You simply select a template.  I’m partial to Focus for non-fiction business books. Nice and clean. Purchase it.  Templates are very reasonably priced for one print-on-demand or one ebook template.  Check the Tool Time here. Try a single license and if you like it you can get a multi-license to use more templates.  You’re not limited to business.  I have my eye on a children’s book template to capture the stories my kids and I made up at bedtime when they were kids.

As for the cover, no worries.  I’ve gotten very good ebook covers on Fiverr.com, the online work marketplace. It’s all about understanding how Fiverr works, setting your expectations correctly and being precise.  I talk more about that in my course Outsource Easier (new release soon)

3. Transform your ebook into an online course

Online learning is very hot right now and it will be for a while.  Smashwords reports that indie publishers will represent 50% of the ebook market by 2020.  As an authority, you can be part of that.  You can teach your online course on a variety of online platforms like Udemy, Lynda.com and Ruzuku.  Don’t have a course?  No worries.

Upcycle your ebook into a new online course offering and gain a new income stream. Your ebook was written to solve a problem or help your tribe achieve a goal. Well, that book can be turned into a self-paced  learning experience. Each chapter could become a module that you further develop to include exercises and tools.  By the way, you don’t have to be a geek.  I made my first course last year with simple tools like Powerpoint, Screenflow and Vimeo.  And whatever technical piece I couldn’t do myself, I outsourced affordably.

To be sure your course is effective and students actually learn I recommend using the ebook, Bottle your Wisdom by Dr. Kelly Edmonds.  Her book solves the problem of crafting your course.  She helps you determine what to include, how to avoid content-crammin, and ways to really engage your students for learning.

What are some other ways you’ve reused ebook ideas? Would your ebook make a good course or webinar? Please share in the Comments!

What great stand-up acts have to do with long-form sales letters

Today’s guest post comes from Fel Spahr, a snappy, savvy, sales-focused copywriter who works with entrepreneurs and small businesses. She crossed my orbit a little over a year ago and I adore her. Today she shares how long-form sales letters are like great comedy acts – in your usual brash and brilliant style. Learn more about her at the end and enjoy.

Little known fact about Fel…

I LOVE comedy.

Not in that “Oh, yeah, comedians are funny way.”

But in that “I’ve memorized Louis C.K’s and Family Guy’s best bits and I’m going to recite them to you now” kinda way.

“But who CARES, Fel! What about that enticing headline you wrote, about what comedy has to do with long-form salesletters?”

Glad you asked! Let’s get into it.

First of all, if you should know anything about me, it’s this: I am on the long-form copy team. (Tweet!)

The second thing is, I get excited like a hyper Pomeranian when I find connections between things.

For example:

How similar the principles are between effective public speaking and sales copywriting…

How PR is directly related to how good you are at making friends…

And how juicing a sweet potato is equivalent to that time I told myself I was going to learn how to cook and I was going to do it right, damnit! The first thing I ever made was a batch of pumpkin banana muffins…which almost killed my friend.

But that’s a story for another day.

What I want to tell you I discovered is this:

As I’ve taught sales copywriting around the Bay area, I was always thinking of a different way to teach it to make it fun. Not everyone gets as turned on as sales as I do, so you gotta bring a little entertainment into it, you know?

My first revelation was that a great salesletter has a VERY similar structure to a great song. Back in the day when I was teaching myself how to play guitar, I would study songwriting structure and write my own songs.

6 years later: Lightbulb goes off! Now my students are having fun and they really get the idea of what a ‘hook’ is.

So my next revelation was THIS…

COMEDY ACTS ARE PRACTICALLY EQUIVALENT TO LONG-FORM SALESLETTERS (except the whole buying process is reversed) (Tweet this out!)

Here’s how I came to this conclusion and why it could be crucial to know for your business:

I was watching this video of my favorite comedians sitting in a room together shooting the shit. Louis C.K., Chris Rock, Jerry Seinfeld, and Ricky Gervais are talking about their careers in comedy.

And something Chris Rock said struck me…

He was talking about how newbies in the comedy game go for the quick laugh, and they wonder why their jokes aren’t ‘working’.

And Rock says that it’s because they haven’t set it up right.

There isn’t the right premise.

The joke doesn’t have longevity.

And the lightbulb went off for me.

BECAUSE THAT’S EXACTLY WHAT GREAT SALES WRITING IS ALL ABOUT.

Throw the structure out the window for a second.

The fact of the matter is that if you cannot explain to your client and help them understand what it is you’re offering…

SAY GOODBYE, FRIEND.

And it’s the newbies in the copywriting space that get it all wrong, too. They just think you can whip something up willy nilly and have it be like, a paragraph, and that it’s going to sell.

That’s why things ‘aren’t working’. And you know what? I used to be just like that, too. I simply didn’t know enough.

But now that I do, it’s my mission to present fun analogies that make all of this interesting to you.

So back to the comedic geniuses I was referring to…

They work on their acts…sometimes for 10+ YEARS.

They test every single part of their bits. They cut what doesn’t hit. They come up with new stuff, and test that, too.

Salesletters are the same.

It doesn’t mean that they have to be perfect, but you gotta work on your ‘bits’. You gotta test it out. You gotta make sure that the premise is set just right, so your salesletter can live on for years…

…Not just on launch day.

“So Fel, who gives a hoot about these long-form salesletters anyway?”

Well, if you’re an entrepreneur or a business that is selling anything…these concepts are probably of interest to you.

So I have something to tell you about today.

It’s this:

YOU DON’T HAVE TO BE AN ‘AWESOME’ WRITER.

All you need to have is 2 things:

1) A sincere and REAL desire to truly understand people on a very deep level

2) And know exactly what to say…and WHO to say it to…at exactly the right time

That simple. Though easier said than done.

“But Fel! I’ve read every copywriting book under the SUN. Don’t I get better at copywriting by writing out other salesletters by hand?”

No. Here’s why: Do you think Hemingway became a great writer because he copied OTHER great writer’s stories? No. He READ other people’s work, maybe copied a few techniques, and through a lot of practice, developed his own style. (It’s called strategic imitation)

It would be like me telling you: “Hey. You wanna be a screenwriter? Why don’t you go copy out by hand the script of The Shining, and then write me an Oscar-winning screenplay?”

There’s no logic. You need the set-up, the strategy, and the psychology much more than you need to copy someone else’s salesletter.

“But Fel! I actually don’t do any sales writing. But I’m curious. Thoughts?”

If you have a business, you should start. (But if you don’t do sales writing, do you have a business?)

If you don’t have a business, go outside and get a tan. Why not? Don’t write salesletters if you don’t have to.

Closing thought:

If you don’t want to write a salesletter today, at least watch a great hour of stand-up! Just as good as an education in there as there is in this post, or any copywriting book you’ll read.

2017 update: Unfortunately, Felicia is no longer doing sales copywriting but this advice is still golden! If you want to find out what she’s up to, you can visit her site right here.

What’s your brand position? 5 moves you can try

What do yoga, the Kama Sutra and brand strategy have in common?

It’s all about the right positioning. (Tweet it!)

When your brand finds the right position to attract the right target customer, it’s like star-crossed lovers meeting in the rain at the Eiffel Tower. It just works. There’s connection. There’s magic.

But what does “positioning” really mean? And how do you land on the right position for your brand? Positioning is not just about ensuring you speak to the right buying drivers of your ideal customer or client, but also about how you stack up against alternate choices.

Think about it in terms of brands you know: Does Porsche really position itself in the same category as a Volkswagen? Are they speaking to the same needs of the same target audience? Heck no. In a past post, I shared how brand analogies are a useful way of wrapping your arms around where your brand plays in the market.

Let’s discuss some broad-brush options – there are nuances to all of these. One is not “better” than the other, as there are markets and customers for everything. And you can offer a few of the same things, but what is going to be your Lead Offer? How do you primarily want the business to be positioned in prospects’ minds?

  1. PRICE: Price is a good choice if 1) you can achieve volume and 2) you are targeting an audience that cares about price as a buying driver. The fine jeweler Tiffany & Co. doesn’t position based on price, because that’s not why people buy from them. They buy from them because of elegance, cache, and luxury craftsmanship. Walmart, however, positions itself based on “lowest prices” because of their target customer and their volume and reach. Positioning based on low prices has its drawbacks: this strategy attracts the least loyal customers because if they find a lower price elsewhere, that’s where they will go. Someone can always undercut you, and it’s hard to defend long term. Plus, you may not attract the customer or clients you really want.  Competing on price has a tendency to “cheapen” your brand and perceived value. Some people may avoid you thinking your low price says something about the quality.
  2. QUALITY:  This positioning is not about price but about value. This message will resonate for people who are not as price sensitive but care about results, aesthetics, or craftsmanship. This position works if your products or services do indeed deliver the highest quality. If you tout high-quality products, they better last. If you are a life coach competing on quality, you’re going to have to have some strong testimonials and success stories to back up this claim. Price becomes a non-starter if you are leading with a quality position.
  3. EXCLUSIVITY: This position is about scarcity and limited access, as well as cache. It works if you offer a limited amount or only take on a certain type of customer or client, which can be can be perceived as higher value. Again, price is not an issue – and in fact if it’s too low, it could raise red flags.  A club with a expensive VIP wait list. A pricey seminar with limited spots. An event planner who only takes on four celebrity weddings a year. This strategy means you may well be targeting a very specific niche of client or customer – so your  customer list needs to reinforce this position. Many high-end designers or stylists employ this strategy. With this strategy, you are looking to attract people who want to be “in the know” and appealing to their sense of jealousy or aspiration. They are more attracted to you because it could be something they can’t have!
  4. SERVICE: Are you all about the customer experience? Do you respond within 8 hours? Do you offer a 100% money back guarantee? Do you customize your consulting offerings based on each client’s needs? Do you offer an amazing concierge service? How do you go above and beyond? Nordstrom combines a quality positioning with a strong customer-service component. So does Zappos. In my book, Branding Basics (2nd Edition) I included many case studies from small businesses that combine a quality position with one of dedicated customer service. Be careful, though, when combining low price and quality service: It’s fine to offer both – Walmart doesn’t necessarily want their employees to be rude to customers, right? But “best quality” and “lowest price” can often contradict each other and confuse two different buying drivers. Again, what is your “lead” position – who is your target market and which do they care about the most?
  5. PERSONALITY:  You can position based on your brand voice, look and feel. How do you you talk and act – and thus, WHO you are talking to? Are you the quirky, playful, whimsical one? The trusted, conservative one? The edgy, innovative one?  Again, choose wisely as the personality you position yourself around should map to the person you’re trying to attract and speak to their buying drivers.

Offshoots of a personality-based position include social good: positioning your business not as the best quality, or cheapest price or most exclusive but as the one that benefits a good cause. Tom’s Shoes positions themselves this way to appeal to a certain buyer who is driven to buy based on social responsibility.  They may not make the best quality shoes, or even talk about how much they charge. But they are leading with their social good message.

Another offshoot  is thought-leadership: is your business, founder or CEO a visionary or does the market look to your business as a bellweather? Think of Tony Hsieh (Shay) from Zappos talking about excellent customer service and “delivering happiness.” Steve Jobs and Apple. I once worked with an IT consultancy client. What they did was not unique but the CEO was an amazing man with an impressive military background and strong values. We combined a thought leadership strategy with a brand voice strategy to make his company stand out from the competition. This may not work for you in the short term or until you achieve scale and reach, but it is something to think about.

OK, great. You know you need a positioning strategy. How do you choose?

  1. First, take inventory of your strengths and attributes which are authentic to what you can consistently deliver.  It’s not the time to pretend to be something you know you can’t possibly deliver. What do you do well, or if you’re rebranding or launching, what will you do well?
  2. Now, identify those attributes that are most
    1. Relevant (does your target ideal customer care? Does it speak to how and why they buy?)
    2. Unique (none of your competitors are positioning this way or going after that particular buying driver. We call this “whitespace” in the market)
    3. Compelling (which ones will generate buzz and align with your company’s culture and personality?0)

Once you land on your position, you can communicate it through all your brand messaging, customer touchpoints and even look and feel.  Kismet. Connection. Ease.

Want guidance in determining your brand position, strengths and voice? Check out my self-paced digital course MOMENTUM Pro!

Photo credit: Bozdoz, Benjamin J. DeLong, Flickr

How is your brand positioned? To which target audience and buying drivers do you most appeal? Are you struggling to determine your position – maybe I can help? Please share below in the Comments!

10 ways to boost your brand with LinkedIn

I’m excited to share this guest blog post from my friend and frequent collaborator, Sandy Jones-Kaminski of Bella Domain Media. As I’ve mentioned before, Sandy’s a “social media life saver” and is especially adept at leveraging LinkedIn for marketing and business development. Here’s an awesome post from her full of some of her own secret sauce for generating leads and boosting her own brand on LinkedIn. Enjoy!

Recently, after speaking at an event where 80% of the room admitted that they were hardly leveraging LinkedIn at all, I thought I’d share the 10 things I do on LinkedIn each and every week as inspiration for others to do more on this powerful professional networking platform.

Yes! You can hire Sandy Jones-Kaminski to show you how to REALLY leverage LinkedIn. If you start doing even just a few of these things, I bet you’ll see some new (and welcome) outreach or activity.

  1. Update the status on your profile with either news about a connection or an upcoming speaking engagement I have.
  2. Share something worthy that a connection has posted.
  3. Review your main stream and Like or Comment on things your network has shared.
  4. Review who’s looking at your profile and see if there is anyone you want to connect with on the list. (BTW, don’t bother with the upgrade. I had it through a prior job and didn’t real see any real value in it as long as you check it every few days, which I do.)
  5. Share an industry-relevant article, post or maybe a new service offering on your company page. Don’t have a Company Page? Create one!
  6. Endorse what you’re comfortable endorsing for direct connections. (Does anyone really endorse people they couldn’t vouch for during a reference request?)
  7. Research people or companies you’re interested in or are targeting for future work or collaborations.
  8. Follow some new (to you on LinkedIn) thought leaders or Company pages and Comment, Like or Share that content.
  9. Check out what’s happening within some of the groups where you’re most active. (Comment and Like where appropriate.)
  10. Grow your network by sending personalized Invitations to Connect to the new people you meet (or like) each week.

BTW, you can hire Sandy to show you how to REALLY leverage LinkedIn. Click HERE for details.

Not ready just yet? Click this link to get more tips from this networking maven!

Now it’s your turn: What do you think of LinkedIn as a business and brand booster? What do you do on LinkedIn on a regular basis? Please feel free to add your weekly To Dos on LinkedIn in the Comments below, so others can learn from you too!

Sales page and email copy that works – minus the sleaze. A chat with Felicia Spahr

“How do I sell my stuff without sounding sleazy?’

This seems to be the question du jour. But c’mon everyone: relax. Before you think you need to turn to a life of ill repute with clients who go by number instead of by name, get schooled by Felicia Spahr.  In another joyous perk due to both the work I do now and social media, Fel and I crossed paths and I’m mesmerized by her writing prowess. Felicia is a pro copywriter, teacher, and lover of people. Dedicated to discovery and the power of words, she is on a mission to shake the world with tectonic-plate-shifting communication.

We sat down to talk about killer messaging, sales page copy magic and how to write emails that get noticed.

RS: You’re kind of a sales page genius. What are 3 tips readers can implement right now to improve messaging on their sales pages?

FS: Tip #1: For the love of god, stay away from trying to sound clever. Why? Clever is confusing. Simple language that your right people can understand and grasp onto is what sells.

Tip #2: As my boy Einstein said, “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” What does that translate to for you? Spend most of your time understanding the needs, wants, and problems of your customers before you go writing a sales page. Once you have enough information and can sense patterns and recurring problems (related to your service or product), the sales page will pretty much write itself.

Tip #3: You are a HUMAN, not a selling machine, right? J A big part of why we feel kooky and weird about selling ourselves (let alone writing sales pages) is because we associate selling with car salesman, in-your-face headlines, B.S., and cheap promises.

Selling is one of the most beautiful things you can do. When you’re writing your sales page, let your people know that you truly understand them—which translates to your ‘why’. Your why has gotta be in there or you’ve just got bullet points of deliverables and a lackadaisical emotional connection. Simon Sinek’s TED talk, ‘Start With Why’, is a great way to spend 18 minutes of your time drilling that idea into your beautiful head and adopting that mindset for life.

RS: What is your best tip for sending email to a busy big shot you don’t know – if you would like a book testimonial, interview or simply to say “You are my hero”? 

FS: The very simple trick is this: Make it 99% about them—mention only a VERY small-sized lick about who you are. The biggest mistake I see people making is: “Hi, I’m Joe, and I’ve been featured here, here, and here and I’ve worked with x, x, and x, and you should be impressed! Read on to find out more about what I want from you.” 

Instead, here are some examples of questions (that work) to use that are customizable, riff-able, and personality-injectable:

For an interview: The information about [topic they love] you talk about would be an invaluable resource for my readers because [specific reason—what might your readers need help with?]. Would you mind if I interviewed you and asked you [#] questions on [very specific topic]? 

For a book testimonial: After reading [x, x, and x—show that you care about them and their work] about you, it seems like this topic is one you enjoy immensely. Do you think reading my book would be useful for you, and if it is, would you mind endorsing it? 

For ‘You’re my hero’: Be extremely specific about what resonates with you about them, and then you can swoop in with your question with something like this:

I thought I might ask you a question that you could provide a unique perspective on [Insert why you’re thinking about this—and why them.]

The question I wanted to ask is: Your delight-inducing question here.

RS: What brand messaging mistakes on small business websites drive you up a wall? How can we avoid them?

FS: Copying other people’s words. I can’t tell you how many times I’ve looked at sites and have seen the exact same, inexplicable wording (especially in the life coach space: create the life of your dreams!) that really doesn’t mean anything. Same goes for ‘creative business’. What. Does. That. MEAN.

Think about your differentiating value factor—your unique perspective. You have one! Let’s be honest—the concepts of our ideas are not original. It’s how you spin it, position it, and package it. And you don’t have to be a sharp, clever, or witty wordsmith to express it—just very specific. Remember, you’re a person. Talk to me like I’m your really good friend or mentor whose opinion you take seriously.

And remember: No one can mess with your messaging if no one else can say it like you. (Tweet this!)

2017 UPDATE: Unfortunately, Fel is no longer doing copywriting projects but this advice is still golden! You can find out about what she’s up to now here

Got a burning copywriting or promo plan messaging question? Please share it in the Comments below and Felicia and I will gladly answer!

8 unexpected places to find your next client or customer

It’s simple.

If you solve a pressing problem or have a story to share that moves, ignites, provokes, heals or amuses people, you can find your tribe. The first step is that you have to really believe in what you’re selling. In fact, don’t think of it as selling. What is the mission behind what you do? I don’t care if you’re writing a book, offering massage services or developing enterprise software. Why do you do what you do? What will others gain from it?

That’s what is interesting. That’s what gets people hooked.

Now, take that mission, that story, and bring it to these 8 unexpected places to capture your next client or customer. Or better yet, think of it as “to capture your next client or customer’s imagination.”

  1. The elevator: Not just the networking luncheon or conference itself, but the elevator. Classic place to engage one on one. Often, people are feeling a bit of trepidation going into a big conference hall or luncheon alone. So start the conversation with one person while you’re both trapped in this big metal box.  This is how I met one of my favorite colleagues with whom I exchange business referrals. In the span of one minute, she and I connected based on our passions and missions – and even found out we both had written books.
  2. LinkedIn groups: I posted a comment in an Indiana University alumni group once and a week later got an email from someone, saying he liked what I’d written and asking to chat about his company’s current project. Really. It was that simple. Same thing with another group recently, where someone contacted me after I posted a helpful comment. Of course, make sure your comment is insightful, adds value without asking for anything in return and related to what you do. That helps.
  3. Guest blogs: Reach out and share your expertise with others in related fields. Who really resonates with your brand? Who rocks your world? For whom do you think you can be a missing puzzle piece and add value to their community? Make an effort to guest blog at least once a month and this will open you up to so many more potential clients or customers.
  4. Your butcher, baker, candlestick maker: So often, we tend to separate our personal lives from our professional lives. For the longest time, I didn’t reveal to anyone outside of “work situations” that I had written a book about how to create a brand strategy. I thought they might not “get it” or wouldn’t care out of context. Why? That’s just stupid. Why not tell your massage therapist, your Crossfit buddies or your local UPS Store owner what you do for a living? You’d be surprised at how often people whom you think would never be interested in your business actually know someone who needs what you’ve got. Margit Crane, ADHD Coach and co-founder of Good Enough Parenting threw a fit with a restaurant and the owner called to apologize. After talking a bit, he hired her to be an ADHD Coach for his family
  5. Personal business transactions: Selling your house. Buying a car. Renting event space for your teen’s graduation party. Why not talk up your business to someone with whom you are already engaging in contracts? @ywpresidente, CEO of social networking start-up hub site, YourWorld.me  tweeted me that he turned the guy across the closing table for his house into one of his best clients.
  6. Vacation: While we often let our hair down on vacation and try to do as much as we can to unplug from our work, there are times when an unexpected opening may present itself. Be prepared – and make sure you are always keeping your personal brand in mind, even when “off the clock.” Kelsey Foster, a dating coach and author, found a new client while dancing with her cousin and a Michael Jackson impersonator in Vegas at 4 a.m.  Some people came over the chat with her and – boom – she gained a new client.
  7. Random bump-in: Publicity expert Nancy Juetten had a chance meeting with someone she had worked with before at a natural foods market.  After catching up, she said, “Call me next week to chat about a project” and offered her card. Nancy followed up, and they worked together for several years. ALWAYS remember to follow up!
  8. Volunteer committees: Writer Tina Christiansen worked on a convention committee for a car club. The committee chair was also president of a company and, after getting to know each other, they hired Tina and became her very first client.

If you believe in what you do and why you do it, client/customer opportunities are everywhere. Be prepared! (Tweet!)

Where have you unexpectedly met a future partner, client or customer? Got a crazy story to share about how this came about? Please share in the Comments!

8 must-read blogs to boost your business & brand

There’re waaaaayyyyy more than 31 blog and newsletter flavors out there, tempting readers with deliciously satisfying business and marketing wisdom. I don’t have to tell you – you’re reading one right now (which I hope is one of your faves).

But I’m often asked which are the tastiest ones I follow that help me with my own business and brand. So today for you, I’ve rustled up my top 8 blog and newsletter picks that I allow to invade my own inbox so you can check them out and see which ones will turbo-boost your brand, business or life, in no particular order:

  • Convince and Convert: This daily dose of smart and sophisticated social media news goes beyond mere opinion or playfulness. Jay Baer is one of my favorite people whom I’ve never met and he bills himself as a “hype-free” social media expert, which he is. He showcases interviews, guest posts, reports, case studies and the latest on how companies big and small are connecting with their customers, measuring success and using social media to grow their brand – and their sales. I even get something out of the studies and stories he shares about businesses much larger than mine, because it reveals the latest tools and trends. This is a guy with whom I could sit and have a beer (plus, he lives in Bloomington, Indiana, home of my alm mater IU, so I know he’s good people) – and he’s the real deal when it comes to dropping some knowledge bombs.
  • Heinz Marketing: Matt Heinz is a sales and customer relationship demon. He works with companies on sales enablement, lead generation, and customer relationships to accelerate sales and revenue growth. His blog, Matt on Marketing, is full of practical insights and I also subscribe to his newsletter (one of the few which I do).  Plus, I know Matt personally and he’s a sharp, nice guy to boot.
  • Savvy Sexy Social: Amy Schmittauer is a bubbly, snarky, hilarious online marketing princess who creates fun and informative videos for entrepreneurs and small businesses on how to build a strong online presence. Her videos are full of practical, easy to follow tips to make sense of doing business online – including advice on media outreach, content creation, and editorial planning. Amy is a video content creator working with brands to develop interesting informational vlogs (or “video blogs”) to share with their audience. and she walks her talk: delivering her own engaging and powerful advice in bite-sized video chunks. If you want to sell online without feeling slimy (if you’re part of my community, I pray that’s a “yes”), check her out.
  • Ali Rittenhouse: Ali’s an online business coach and trainer, helping women entrepreneurs build a digital emprire from their own laptop, just like she did. She demystifies tech and helps entrepreneurs embrace it to build their brand, business and revenue. As an “online enthusiast and digital diva,” she’s even taught me a few quick tricks on how to make my website look even better through her many free training videos.
  • Jamie Living: OK, while this is less about business building per se, Jamie Greenwood Dougherty helps rockstars on a mission get their body on board to create the life and business they want. Her content is all about taking better care of your physical and emotional needs so you can accomplish your most ambitious goals. YOU are your business’ most important asset and Jamie never lets you forget it.  You won’t get very far taking care of customers/clients if you can’t take care of yourself and Jamie’s sassy advice has even helped me and my husband improve our game and tackle more challenges with more energy. Her humor and passion shine through every blog post, and her emails are like little presents in my inbox.
  • Alexandra Franzen: I first worked with Alexandra a few years ago on some of my clients – as well as my own brand messaging – and was awed by her wordsmithing wizardry. A writer by trade, Alexandra is now a sherpa of self-expression and her following is huge (and well-deserved). Her weekly emails are like powerful poetry, full of musings to improve your messaging, work relationships, and self-confidence. All without being too woo-woo or preachy. I always score at least one wisdom-filled nugget from her weekly posts that I can immediately apply to my business (and my life). And (squeal!) we finally get to meet in person this May. Alexandra is “soul food” personifed.
  • CRAVE: Looking for a dose of entrepreneurial wisdom and a network of stylish business women right in your own city? CRAVE’s got you covered. You can sign up for your city’s newsletter and discover events, workshops and role models right in your own backyard. Offering business resources, advice and tips, the CRAVE newsletter includes guest posts from entrepreneurs who are out there, making things happen. Melody Biringer, CRAVE’s queen bee, is a dear friend devoted to promoting women-owned  businesses, as well as a serial entrepreneur in her own right, having started at least 23 businesses….and counting.
  • Melissa Cassera: Melissa turns business owners and entrepreneurs into PR rockstars – and she has a blast doing it. This woman knows PR like the back of her hand and is full of great advice to demystify media and make your brand a star. I recently met Melissa personally and besides having our Italian heritage and love for acting in common, you immediately feel her passion for business shining through. She preaches that you need to love your business if you want to get the attention of others – and the press. No one is more passionate about your business than you are and she gives great DIY advice for how to score with the press, sell yourself and build your brand.

Photo credit: Timtak on Flickr

Tweet the love! 8 must-read blogs to boost your business & brand via @redslice http://bit.ly/XPOR6O

Your turn: What do you read as a go-to blog/newsletter for business and brand advice? Besides moi, of course! Please share in the Comments and include a link for all of us so we can get some love.

3 tips for business success on – and off – the golf course

Sure, golf and business go together like peas and carrots. And today, more and more women are taking the game by storm for business and for pleasure. No longer the domain of rich white men and plaid pants (cue joyful montage to Caddyshack), the game is changing to be more inclusive, stylish and accessible. My friend and past client Elizabeth Noblitt, is the fashion stylist and founder of Shi Shi Putter, the premiere online resource for women golfers who play like their style depends on it—on & off the golf course.

Today she shares a guest post on 3 ways to ace your business performance on the golf course. But methinks you could apply these lessons off the course as well: 

Closing deals on the golf course is a main objective for most business people who play the game.  Just like the beginning to any relationship, golf is about compatibility.  You are spending five hours with someone to see if you like them, trust them, and want to invest in them.  It could be the longest date of your life, depending on how it goes.  Here are three tips to make sure you ace it.

Be on Your Best Behavior.

In addition to the official rules of golf (of which there are hundreds), there is also an unwritten code of conduct, the basis of which is respect.  Be courteous to those in your foursome and those playing around you.  If you aren’t sure ask a friend who golfs or get a lesson on etiquette before you play.  Here is a great video with a few basics.

Be Stylish. 

You don’t have to be Tom Ford stylish, but don’t show up wrinkled like you just rolled out of bed.  Call the club ahead of time to learn what their dress code is; they are more than happy to help.  While following their rules is important, I think it’s more important to be yourself and not forget your own style.  (Tweet this!) If polos make you look boxy, don’t wear them; find a different collared shirt.  Being successful depends a lot on confidence and it’s hard to rock it when you feel like a dork.

(Extra tip:  When you are purchasing new golf clothes, be sure to try them on for fit.   Take a practice swing and bend down to see how the garments fit in those situations.  You don’t want to be water cooler talk the next day because you shared a little too much skin on the golf course.)

Have Fun. 

In a nutshell, be the person your associates and clients want to play with again.

About Elizabeth: Elizabeth Noblitt is an avid golfer, seasoned event marketing professional and fashion stylist. She founded Shi Shi Putter in 2009 to redefine the game of golf, with a confident blend of beauty, grace and fun. If you would like 1:1 help to look and feel your best on the golf course (and on the street), email Elizabeth at elizabeth@shishiputter.com. Follow her @shishiputter

Your turn: What tips do you have for mixing business with your favorite pastime, be it golf, cocktailing or tennis? Do you close deals or build relationships this way? Please share in the Comments!