Blog

Maria’s weekly expert insight on empathy-led business, culture and brands

  • Three Strategies for Dealing with Problem Clients or Customers

    Three Strategies for Dealing with Problem Clients or Customers

    My two-year old son is my heart, my joy and my life. His can also be a pain in the butt. A friend once said that dealing with toddlers is like dealing with drunk people. They can be the happiest, most joyful people one minute and turn into a nasty, crying, incoherent mess the next.…

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  • Fail Fast, Take Action, Set Intentions: How to Be a Successful Entrepreneur with Renee Metty

    Fail Fast, Take Action, Set Intentions: How to Be a Successful Entrepreneur with Renee Metty

    In eight years, I’ve worked with a lot of entrepreneurs. Some more successful than others. The ideas are always good, the passion is always high. But the clients who have made their businesses soar? They all share one common trait: A bias toward action. Look up “go getter” in the dictionary and you’ll see a…

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  • Fix It!

    “Fix it, Mommy!” My two-year-old repeats this refrain at least twenty times a day. It could be about his toys, or his socks falling down, or some milk he spilled. “Fix it” doesn’t always mean that something is broken. What he actually desires is for something to work the way it’s supposed to, or be…

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