Blog

Maria’s weekly expert insight on empathy-led business, culture and brands

  • Seeking Emotional Intelligence? Embrace Stoicism

    Seeking Emotional Intelligence? Embrace Stoicism

    This article stopped me in my tracks. It’s an article from Jeff Haden, a contributing editor for Inc.  It so perfectly and succinctly lays out the entire premise of my forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries. (psst, you can pre-order now!) Too often, we conflate emotional intelligence…

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  • Can you Forgive a Brand for Lack of Empathy?

    Can you Forgive a Brand for Lack of Empathy?

    Years ago, I wrote a few posts about horrific customer experiences, especially one with a certain hot Internet retail brand. As I put on the one item I bought from them today, I reflected on whether I would actually forgive them for showing such a lack of empathy. I mean, it’s been years, right? It…

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  • How Marty Maraschino Taught Me Resilience

    How Marty Maraschino Taught Me Resilience

    Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is: The capacity to withstand or to recover quickly from difficulties; toughness. Clearly, we need to embrace resilience as human…

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