Cash flow, creativity, and compassion are not mutually exclusive™
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Maria’s weekly expert insight on empathy-led business, culture and brands
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3 Ways You Can Make Empathy a Habit
As science has proven to us, empathy is innate to human beings. It’s just that sometimes, barring specific psychological disorders, that muscle atrophies. Whether it’s because of how you were raised, or your current workplace, or who you surround yourself with, the muscle can lose its tone when empathy is not celebrated, rewarded, or modeled.…
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Seeking Emotional Intelligence? Embrace Stoicism
This article stopped me in my tracks. It’s an article from Jeff Haden, a contributing editor for Inc. It so perfectly and succinctly lays out the entire premise of my forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries. (psst, you can pre-order now!) Too often, we conflate emotional intelligence…
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Can you Forgive a Brand for Lack of Empathy?
Years ago, I wrote a few posts about horrific customer experiences, especially one with a certain hot Internet retail brand. As I put on the one item I bought from them today, I reflected on whether I would actually forgive them for showing such a lack of empathy. I mean, it’s been years, right? It…
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