Blog
Maria’s weekly expert insight on empathy-led business, culture and brands
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The Brunch Crisis
A few years ago, my friend Alex helped her sweetheart Brandon to open a brunch restaurant in Portland. At first, they had zero customers. But within a few months—thanks to some glowing reviews in local newspapers, positive Yelp reviews, and a lot of hard work—they found themselves with a “good” type of problem: They had too many customers. At…
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Create Magical Moments for Your Customers, Team and Fans
Watching your child watch his first movie is a magical moment. At least for me, lover of all things story and film. When we finally sat down with my young son to watch his first full-length movie at home, he was about two-and-a-half, I believe-old enough to (we thought) sit through more than a half hour show.…
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