Coming Soon!
The Empathy Dilemma

How Successful Leaders Balance Performance, People, and Personal Boundaries

Pre-order NOW below and reserve your copy!

Lead with compassion without compromising high performance or financial success.

We have entered a new world of work. It’s a world where successful leaders embrace a human-centric approach, prioritizing the mental health and personal responsibilities of their employees alongside their professional ones. However, post-pandemic, a dark side to the empathetic workplace has emerged and many well-intentioned business leaders are struggling to keep both productivity and morale high.

In The Empathy Dilemma, author, speaker, and empathy advocate, Maria Ross, explores the difficulties organizational leaders are having, and the solutions they need to get back on track. Drawing on her decades of experience, thorough research, and extensive interviews, Ross goes back to the basics of what empathy is, and what it isn’t. She details where leaders are going wrong and how to navigate complicating factors such as generational mindsets, philosophical differences, and diverse life experiences while still getting the job done. By utilizing the five pillars of effective empathetic leadership: self-awareness, self-care, clarity, decisiveness, and joy, leaders will discover actionable tactics to create this firm foundation that enables compassion to co-exist with high-performance. And by bringing this all into focus, Ross emphasizes the fact that empathy is a two-way street that involves mutual respect and trust between all involved parties.

Written as a follow-up to her book The Empathy Edge, The Empathy Dilemma looks at the compassionate leader through a post-pandemic lens. It is the guide every leader needs in order to prioritize performance and protect mental health so that both their organization and their teams come out on top.

Order your pre-sale copy of The Empathy Dilemma below – and soon you’ll get to sign up to get the first chapter FREE!

Available September 10, but you reserve your copy of The Empathy Dilemma now at these retailers – and enjoy volume discounts for your team or event at Porchlight (formerly CEO READ)

Client gifts? Employee perks? Thank you gifts? #JustSayin

Amazon
BN.COM
Porchlight Books

Want a taste? Sign up below to get the First Chapter FREE!

Privacy
This field is for validation purposes and should be left unchanged.

The Empathy Edge Podcast is here!

Take A Listen

Praise for The Empathy DILEMMA – COMING SOON

In today’s crowded and noisy marketplace, humanity wins. Maria Ross’ compelling new book shows – through research, case studies, and practical advice – how compassion and cultivating an empathetic mindset can help leaders and brands stand out.
Dorie Clark, author of u003cemu003eStand Out u003c/emu003eand u003cemu003eReinventing You,u003c/emu003e and adjunct professor, Duke University Fuqua School of Business
Today, the products and services of Company A and Company B are often engineered and optimized until they are indistinguishable. But one differentiator remains: empathy. This is a wise, passionate, motivating book that’s a must-read for every manager and executive.
Jay Baer, founder of Convince u0026amp; Convert and co-author of u003cemu003eTalk Triggersu003c/emu003e
Maria Ross shares hard-won lessons about the power of empathy from her experiences in the healthcare system and her years as a brand strategist to some of the top brands in the world to empower leaders and businesses of all kinds to treat their stakeholders with the compassion and care required to build customers for life. She provides practical steps for any organization to shift their cultural mindset in ways that will not only increase their productivity, retention and financial success, but also improve their personal interactions, too. This book is exactly what we need right now to ensure our world is a lot more livable for all of us.
Denise Brosseau, CEO, Thought Leadership Lab, and Best Selling Author of u003cemu003eReady to Be a Thought Leader?u003c/emu003e
In the new world where top talent seeks not just a paycheck, but purpose and fulfillment at work, Maria Ross shows us that empathy is the foundation of thriving careers and cultures. Those organizations that figure it out will be the ones that succeed in the new economy and those that don’t will be increasingly irrelevant – losing talent, productivity, and market demand. This book goes beyond theory to lay out specific actions leaders can take to build the brands and cultures of the future.
Aaron Hurst, co-founder and CEO, Imperative and best-selling author of u003cemu003eThe Purpose Economyu003c/emu003e
The workplace is now more diverse than ever before. Building a stronger culture starts by relating to each other, regardless of background, age or life experience. Maria Ross shows that empathy can be your super-power if you want to achieve your goals. She gives you solid tips to help you build your emotional intelligence, and harness the power of diverse perspectives if you want your organization to thrive.
Chip Conley, Hospitality Entrepreneur and New York Times bestselling author
Ross’s insightful book couldn’t have come at a better time. She shows why empathy is an intangible good that customers will happily pay for. The Empathy Edge is a wave worth riding.
Marty Neumeier, author of u003cemu003eThe Brand Gapu003c/emu003eCompany Name

Want to learn more about The Empathy Edge or bring me in to your organization or conference to speak on the topic? Contact me with your questions.

Or check out this handy info sheet on what I can bring to your next conference, team meeting or Employee Resource Group.

How You Can Help

Do you want to be part of this organizational transformation to make our work – and our world – more empathetic? Here are a few ways to help get the book to people who could benefit from reading it.

  • Buy the book. Seriously, that’s the most helpful first step. Buy one for yourself, or order in bulk for your team, business association or entrepreneur group. PS: The book makes a great client and customer gift. Just sayin’! You can do so at Amazon, Porchlight or BN.com.
  • Review the book: Online reviews really help raise the book’s profile on online retailers, as well as put it on interested people’s radar. If you are committed to changing the rules about how business gets done, please post an online review. Thank you.
  • Share the book. If you enjoyed it, tell someone else…or lots of someone elses. It doesn’t matter if it’s a friend or your entire mailing list, it all helps and you’ll have my eternal thanks. Please tag the book as #empathyedge on any social platform, so I can thank you and follow along.
  • Connect the book to influencers/media. If you have direct contact with a media outlet, influencer, podcast host, publication, etc—I’d be so grateful for an introduction.

If you can think of or want to help in other ways, like hosting a book event, making an intro or bringing me in to speak, please contact me now and let’s make magic together!

If you’ve read this far, you’re good people. THANK YOU for making the world more empathetic, compassionate and kind.

Ready to join the revolution?

Find out how empathetic your brand is RIGHT NOW, and join our newsletter to start shifting your perspective and transforming your impact.

Privacy
This field is for validation purposes and should be left unchanged.