Cash flow, creativity, and compassion are not mutually exclusive™
Blog
Maria’s weekly expert insight on empathy-led business, culture and brands
-
Seeking Emotional Intelligence? Embrace Stoicism
This article stopped me in my tracks. It’s an article from Jeff Haden, a contributing editor for Inc. It so perfectly and succinctly lays out the entire premise of my forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries. (psst, you can pre-order now!) Too often, we conflate emotional intelligence…
-
Can you Forgive a Brand for Lack of Empathy?
Years ago, I wrote a few posts about horrific customer experiences, especially one with a certain hot Internet retail brand. As I put on the one item I bought from them today, I reflected on whether I would actually forgive them for showing such a lack of empathy. I mean, it’s been years, right? It…
-
How Marty Maraschino Taught Me Resilience
Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is: The capacity to withstand or to recover quickly from difficulties; toughness. Clearly, we need to embrace resilience as human…
Ready to join the revolution?
Find out how empathetic your brand is RIGHT NOW, and join our newsletter to start shifting your perspective and transforming your impact.