Cash flow, creativity, and compassion are not mutually exclusive™
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Maria’s weekly expert insight on empathy-led business, culture and brands

  • A high-end dive? Uneeda Burger

    I’m constantly amazed at how successful restaurants use brand experience to tell a story with everything they have: decor, menu, design, staff. Many of them really get it.  I mean, you can get a hamburger nearly anywhere these days, but Uneeda Burger in Seattle’s Fremont neighborhood creates a welcome experience of a “premium roadside burger shack” that…

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  • Widows, Champagne and Entrepreneurship: Learn from Veuve Clicquot

    If you think small, family-owned businesses have it rough right now, step into Veuve Clicquot’s (The Widow Clicquot’s) shoes in this dynamic book, The Widow Clicquot: The Story of a Champagne Empire and the Woman Who Ruled It. Talk about an “entrepreness” with moxie to spare.

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  • How to ruin customer loyalty

    It’s amazing how just two little words, said sincerely, can make or break your customer’s brand impressions. Recently, my husband and I went through a horrific experience with a financial planner. This person has always been so good to us over the years and we trusted him implicity. In the last two years, however, he…

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