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Blog
Maria’s weekly expert insight on empathy-led business, culture and brands
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What stage are you in?
Traveling home for the holidays, I watched a charming little indie comedy/drama called Beginners. The title refers to how we all act when dealing with relationships. The film is about how “deeply funny and transformative life can be.” And one part in particular struck me as truly profound. Hal (Christopher Plummer) has passed away from cancer and as…
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Microsoft grabs the right position
Are you a Mac or a PC? The epic battle between Apple and Microsoft rages onward, although these days Apple appears to be kicking butt – at least on the consumer front. It’s hard to believe that the iPhone has only been around a few years, not to mention the even younger iPad. The Apple…
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The myth of the brand facade
Flying back from the Midwest this holiday season, we had some customer service issues with American Airlines. Snarky flight attendants, a ridiculously understaffed gate (one poor soul checking in 3 flights – and re-routing passengers from a cancelled flight – but, wow, she was quite a trooper) Yes, they are going through Chapter 11, yes, the industry in…
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