Blog
Maria’s weekly expert insight on empathy-led business, culture and brands
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The Lost Art of Empathy: A Customer Email Makeover
You know what’s missing in today’s customer service landscape? The secret sauce to delighting your buyers–even unhappy ones–that so many businesses, regardless of size, get wrong over and over again? Showing authentic empathy. Sadly, many small businesses, are their own worst enemies when it comes to sabotaging their sales. They focus solely on running the…
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Balance Your Media Diet
In today’s digital world, here’s what works well for getting clicks: It’s fun to click on “10 Celebs Who Have Not Aged Well” or skim shocking headlines to have something pithy to say at your next cocktail party. It feels sinfully delicious to escape reality by watching The Real Housewives of Whatever or skim sexy–but…
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Greatest Hits of 2016
Another year behind us. Another year ahead. It’s a crazy time for our world and for some of us personally. How did things shake out for you? Did you meet your goals and then some? Or did a few things get sidetracked by this thing called “Life?” This year’s been a busy one here at…
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