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Maria’s weekly expert insight on empathy-led business, culture and brands
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Fix It!
“Fix it, Mommy!” My two-year-old repeats this refrain at least twenty times a day. It could be about his toys, or his socks falling down, or some milk he spilled. “Fix it” doesn’t always mean that something is broken. What he actually desires is for something to work the way it’s supposed to, or be…
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