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Maria’s weekly expert insight on empathy-led business, culture and brands
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Better get your “content on”: you must read this book!
The rules of marketing have changed. I am seeing more and more evidence that bigger companies do not get what small, strappy entrepreneurs have figured out. The way we need to reach, connect and attract customers has fundamentally changed. Recently, I got to speak to two good friends who are both marketing execs at Silicon…
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Southwest shows us how to handle a PR crisis
Southwest Airlines turned a safety nightmare into a PR coup that proves the brand really does care about its customers. We’ve all seen the amazingly campy Southwest Airlines ads that tell us they love our bags so much, they get to fly free. Southwest is trying to prove they are the airline that cares about…
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