Cash flow, creativity, and compassion are not mutually exclusive™
Blog

Maria’s weekly expert insight on empathy-led business, culture and brands

  • More bang for the celebrity buck

    Authenticity is the word du jour when it comes to branding. Imagine that: Customers get mad when you say you are one thing but act like another. Shocking. While there may be some goods and services where we could give two figs about authenticity (did that kitchen gadget really do what it did on TV?…

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  • Passion for your brand = passionate customers = more $$

    I know someone who absolutely loves her job. LOVES it. Even though she’d appear to be in one of the most boring industrues known to man, she talks about customer relationships, and solving problems, and being mentored by her boss. She’s like those ITT Tech commercials, where the graduate talks about how their new career has…

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  • What you can learn from Virgin America

    OK, I have a major brand crush on Virgin America. Huge. I swoon when I see their logo at the airport, thrill when I’m able to fly them on quick trips down to San Francisco, and dream about hanging with Richard Branson over cocktails sometime. I talk about them a lot in my new book,…

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