Minter Dial: How to Embed More Heart into AI

How will AI transform leadership and work? Can we “delegate empathy” to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, just released in 2023 to include all the latest AI shenanigans and progress.

Minter shares his emotional leadership story about how 9/11 opened his eyes to his own priorities and how he wanted to show up as a leader. We discuss how to put heart into AI and three key questions leaders need to answer before investing in it. Minter shares use cases where AI can help us at a very human level, can help us create engaging customer experiences, and helps solve both the loneliness epidemic and the shortage of mental health professionals. We also muse on how AI is transforming leadership and work – and why we can’t expect perfection from a system if we can’t be perfect ourselves! 


To access the episode transcript, please click on the episode title at 

Key Takeaways:

  • Not everything needs to be told to everybody. You can still have secrets and still be authentic, vulnerable, and full of integrity. 
  • As humans, we are not perfect. We cannot create something and expect perfection from that without holding ourselves to the same level.
  • The AI will only be as good as what you put into it. It is about intentionality and working with the AI, not just expecting the AI to do everything perfectly on its own. 


“People tend to hold AI up to a higher standard than we hold ourselves up to. I find this to be a problem. [If we are expecting perfection] we are never going to get it!” —  Minter Dial


References Mentioned:

Brand Story Breakthrough course to help you craft a clear, compelling brand story  – includes weekly office hours with Maria!

About Minter Dial, Professional Speaker, Author & Filmmaker

​Minter Dial is an international professional speaker, elevator and a multiple award-winning author. Minter’s core career stint of 16 years was spent as a top executive at L’Oréal, where he was a member of the Worldwide Executive Committee for the Professional Products Division (PPD). Previously, he was MD of L’Oréal PPD Canada and CEO Worldwide for Redken. He’s the author of the WWII biography and documentary film, The Last Ring Home (2016) and three business books, Futureproof (FT Press ​2017), You Lead (Kogan Page 2021), both of which won heralded Business Book Awards, and Heartificial Empathy, 2nd edition. He also runs three podcasts, Minter Dialogue in English and French, and The Joy of Padel.

Connect with Minter Dial:

Mydial LLP: 






Book: Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2nd Edition) DigitalProof Press 2023 

Substack Newsletter: Dialogos, Fostering More Meaningful Conversations 


Minter Dialogue (in English and French)

The Joy of Padel

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