Cash flow, creativity, and compassion are not mutually exclusive™
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Maria’s weekly expert insight on empathy-led business, culture and brands

  • 3 Ways to Practice Empathy at Work

    3 Ways to Practice Empathy at Work

    At a book signing, the panel moderator told me that she recommended my book, The Empathy Edge, to her friend – let’s call her Jennifer. Jennifer was in a really bad work situation with what she deemed an out of touch manager. Her boss treated her badly, didn’t listen to her ideas and generally acted…

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  • Empathy for Others Starts with Empathy for Yourself

    Empathy for Others Starts with Empathy for Yourself

    Empathy seems like such an outward, selfless act. And in many ways, it is. You must focus on another person, make space for them, and get out of how you see the situation through your own eyes and hold space as well for they see it. This all sounds very noble. Until a very broken…

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  • 3 Ways to Use Empathetic Insights to Repair a Bad Customer Experience

    3 Ways to Use Empathetic Insights to Repair a Bad Customer Experience

    Have you ever gotten an email from customer service or an answer from a sales rep that left you feeling hopelessly misunderstood? This seems to happen to me more as I get older, and while I completely admit that the common denominator is me, nine times out of ten, it is a result of a…

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