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The Empathy Edge
Ready to infuse your brand, leaders, and cultures with genuine empathy to achieve phenomenal success?
Conversations with leaders, changemakers, and those who challenge the status quo.
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Kat Kennan: How Trauma-Informed Marketing Offers a Radical Customer Experience
Marketing often relies on a lot of “tricks” to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing – and when we do, that leads to increased customer engagement, loyalty, and yes, profit. Today,…
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Charles Gellman: Take Your Meds! AI-Assisted Robotics Improves Home Health Care
My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in…
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Shizu Okusa: From Wall Street to Wellness: How One Entrepreneur Built Empathy Into Her Success
I’ve often said that many entrepreneurs get their business ideas from practicing empathy. From either experiencing a pain point themselves or wanting to solve a pain or provide a benefit to an audience who needs it. Today, we talk to one such start-up entrepreneur, Shizu…
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Amy J. Wilson: How to Heal from Burnout to Embrace Empathy
Burnout is one of our biggest workplace challenges. Turnover and lost productivity due to burnout cost businesses $322B globally. Voluntary turnover costs 15+% of a company’s payroll annually. Most employees will seek out workplaces that support mental health in the future, showing the importance of…
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Alain Hunkins: Cracking the Leadership Code
We are experiencing a transformation, an evolution in how we lead and what makes a successful leader. Today, I had a great conversation with Alain Hunkins, CEO and author of Cracking The Leadership Code: Three Secrets to Building Strong Leaders about the common leadership assumptions…
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Michael Bungay Stanier: How to Work with (Almost) Anyone
Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you. And how much more complicated does it get when you work for that someone, or…
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February Hot Take: How Marty Maraschino Taught Me Resilience
Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is “The capacity to withstand or to recover quickly from…
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Jeannie Gainsburg: How to Be a Savvy LGBTQ+ Ally
Can allyship be fun? Or do you envision every inclusion or diversity training as a slog? It doesn’t have to be so heavy-handed! Today, Jeannie Gainsburg shares why, as a cisgender woman, she became a strong ally. We tackle how to get over the heaviness…
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January Hot Take: How Either/Or Thinking is Killing Your Company
Leaders, listen up: Have you ever heard the improv maxim, “Yes, and….?” In my work researching, writing, and speaking to audiences about the power of empathy, a magnet has pulled me to one notion that gets in the way in almost every dysfunctional workplace or…
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Mara Glatzel: Why it’s Essential for High-Performers to Be “Needy”
“You’re so needy” – We say that like it’s an insult sometimes, but yes, yes you are needy. Because you’re human! And until we can learn to identify our needs, find the words to articulate them, and adjust our schedules and interactions on any given…
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Minter Dial: How to Embed More Heart into AI
How will AI transform leadership and work? Can we “delegate empathy” to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest…
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Trent Griffin-Braaf: The Benefits and Myths of Hiring Formerly Incarcerated People
When you think about your company’s DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring returning citizens for fear they can’t be trusted, will not deliver value, or won’t show up. And you would be wrong.…
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