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The Empathy Edge
Ready to infuse your brand, leaders, and cultures with genuine empathy to achieve phenomenal success?
Conversations with leaders, changemakers, and those who challenge the status quo.
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April Hot Take: Why Empathy Starts with Self-Awareness
The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with…
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Logan Mallory: How a Culture of Gratitude Boosts Engagement and Mental Health
US Surgeon General Vivek Murthy has called out an epidemic of loneliness and highlighted how workplaces are one way to help. How can people get their needs for connection and recognition met in appropriate ways at work? And how does this impact the overall performance…
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Paul Rutter: Could you Live with Your Customers and Colleagues, 24/7?
Could YOU or YOUR company survive if you had to live and work with your customers and coworkers? Hearing every bit of praise, every complaint, and every…everything? That’s what life is like for the cruise industry, where crew and customers live together for weeks in…
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Kat Kennan: How Trauma-Informed Marketing Offers a Radical Customer Experience
Marketing often relies on a lot of “tricks” to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing – and when we do, that leads to increased customer engagement, loyalty, and yes, profit. Today,…
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Charles Gellman: Take Your Meds! AI-Assisted Robotics Improves Home Health Care
My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in…
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Shizu Okusa: From Wall Street to Wellness: How One Entrepreneur Built Empathy Into Her Success
I’ve often said that many entrepreneurs get their business ideas from practicing empathy. From either experiencing a pain point themselves or wanting to solve a pain or provide a benefit to an audience who needs it. Today, we talk to one such start-up entrepreneur, Shizu…
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Amy J. Wilson: How to Heal from Burnout to Embrace Empathy
Burnout is one of our biggest workplace challenges. Turnover and lost productivity due to burnout cost businesses $322B globally. Voluntary turnover costs 15+% of a company’s payroll annually. Most employees will seek out workplaces that support mental health in the future, showing the importance of…
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Alain Hunkins: Cracking the Leadership Code
We are experiencing a transformation, an evolution in how we lead and what makes a successful leader. Today, I had a great conversation with Alain Hunkins, CEO and author of Cracking The Leadership Code: Three Secrets to Building Strong Leaders about the common leadership assumptions…
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Michael Bungay Stanier: How to Work with (Almost) Anyone
Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you. And how much more complicated does it get when you work for that someone, or…
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February Hot Take: How Marty Maraschino Taught Me Resilience
Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is “The capacity to withstand or to recover quickly from…
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Jeannie Gainsburg: How to Be a Savvy LGBTQ+ Ally
Can allyship be fun? Or do you envision every inclusion or diversity training as a slog? It doesn’t have to be so heavy-handed! Today, Jeannie Gainsburg shares why, as a cisgender woman, she became a strong ally. We tackle how to get over the heaviness…
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January Hot Take: How Either/Or Thinking is Killing Your Company
Leaders, listen up: Have you ever heard the improv maxim, “Yes, and….?” In my work researching, writing, and speaking to audiences about the power of empathy, a magnet has pulled me to one notion that gets in the way in almost every dysfunctional workplace or…
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