My two-year old son is my heart, my joy and my life. His can also be a pain in the butt. A friend once said that dealing with toddlers is like dealing with drunk people. They can be the happiest, most joyful people one minute and turn into a nasty, crying, incoherent mess the next. Sounds about right. I’ve seen some parallels between toddler behavior and challenging clients. And I … [Read more...]