Category: a slice of INSPIRATION

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Cash flow, creativity, and compassion are not mutually exclusive™

Behind the Scenes: How I Started My Business (Part 1)

Posted on by Maria Ross

How My Business Got Started: Valuable Lessons for You!

Starting a business is not easy. Maintaining it for over nine years (gasp!) can be downright unbelievable. People always ask me, “How did you start?”

Recently, I cleared out some old folders and came across every yearly plan from 2008 on. As one does when decluttering, I got lost in nostalgia, chuckling to myself about all the things I thought I knew – and how far I’d come. 

Inspired, I decided to share with you a three-part look at THE RED SLICE ORIGIN STORY and the valuable lessons that can also help your business grow. Full credit for this idea goes to my friend, Melissa Cassera, who recently published a spine-tingling blog mini-series about her business start.  

Please sit back, grab some popcorn (or a lovely Cabernet) and learn from my entrepreneurial adventure! 

THE SEEDS OF ENTREPRENEURSHIP ARE SOWN 

2006. Newly married, I was living in San Francisco and directing global marketing campaigns for a billion-dollar software company. Corporate life was all I’d ever known, working at a big consulting firm, a small ad agency, and a multinational entertainment powerhouse. In 1999, I’d come to SF to chase the dot.com dream and did my first stint at a (failed) startup, which was the riskiest thing I’d ever done. But I was still working for someone else for a steady paycheck and full benefits and had never known life without such security. 

My creative urges had led me back into acting and writing, alongside my day job. I landed (unpaid) gigs writing food and wine articles (yum) for local magazines and websites, and soon began my own blog. I wanted to write about many things: theatre, business, culture, marketing, wine, food, film…there were so many facets to my personality. I named this personal blog Red Slice, to represent this redhead’s many “slices” of interest. It was liberating to express my creativity again. Like I had come home to myself.  

Right before I got married, I left my big global firm to be a marketing director for a smaller software company. My amazing team and I remain great friends to this day. But the company itself left a bit to be desired. I was restless. 

In 2007, we moved to Seattle for my husband’s job. By then, you must understand, I had lived through three layoffs during the tech bust. I no longer viewed “working for someone else” as the secure proposition I once did. Rocked by my experiences, I expanded my career thinking. I was also getting older and really fed up with corporate political B.S. Most of my time and energy was spent on bureaucratic B.S, rather than doing actual good work. 

I flirted with consulting and daydreamed about working with clients I liked, doing work I loved. While I’d done freelance consulting between layoffs, permanent entrepreneurship was not in my blood. My two grandfathers, both Italian immigrants, had owned businesses at one stage or another, but my dad had sailed steady, loving his decades-long engineering career with the same firm. Stability was everything to me. 

Luckily, my small software company kindly allowed me to work from Seattle. As this extrovert adjusted to working on my own, setting (mostly) my own hours, an addiction formed. A freedom addiction. 

LESSON #1: Leading a life where you call the shots and every ounce of work you do benefits YOU is positively addictive. There is no freedom quite like entrepreneurial freedom, even though you’re working harder than you ever have in your life. (TWEET!) 

For fun in my off-hours, I built a crappy little consulting website in GoDaddy and, naturally, called it Red Slice. I liked the name: It stood out from the crowd, intrigued people and also had a double meaning of helping my clients’ brands stand out, like anything “red” often does. I would offer clients “slices” of services to fit their needs.  

Then, fate gave me a big push. In early 2008, my company laid off the entire marketing department in prep for a sale. The day we got the final notice, I flipped the switch on the crappy website and sent an email to everyone I knew: Red Slice, the marketing and brand consultancy was born! 

NAILING MY BRAND, FINDING MY VOICE 

While the visuals were horrendous, I focused more on the brand strategy and the messaging, naturally! I wanted a fresh, focused, innovative brand and to offer my full breadth of skills earned from many years in communications, branding and marketing.  I got to say what I wanted to say, in my own sassy voice, without corporate jargon. #Freedom.

A treasured agency contact from my corporate days offered to design me a better website for free, and his team came up with the fruit imagery you see today.  While my website has evolved since then, they nailed it on their very first design because I had done a great job of articulating my brand strategy, value and vibe before they even got started. Some old corporate colleagues scoffed that clients “wouldn’t take me seriously” if I mentioned my writing and acting on my business website. I doubted myself, but bravely stood my ground: I wanted my brand to showcase my unique blend of practical business savvy and playful creativity.  

LESSON #2: Nail down your brand strategy before you even think about a logo, website or marketing tactics – unless you like wasting hours of time, burning piles of money (TWEET!)  

NETWORKING PAYS OFF 

Lacking any sort of professional Seattle network, I joined a Ladies Who Launch incubator. There, I met a ton of cool, smart women, including Melody, the woman who’d become a dear friend, brainstorming partner and personal escort into the world of independent business owners – a client base I’d never even considered.  She got me my very first small client! 

I asked friends to introduce me to folks they knew in Seattle and met them on coffee blind dates. I networked like crazy with the few other contacts I DID have, and it got me into meetings to eventually become a subcontractor for a consulting firm doing work at Microsoft. So two months into my new venture, I had a super fun small business client and a large, well-paying corporate client.  

LESSON #3: Networking is your biggest business booster and it doesn’t have to be icky. It should be part of any marketing plan. Network with people you genuinely like and who knows what doors will open (TWEET!) 

I quickly realized that the large project put me right back into corporate bureaucracy again so I began exploring the small business community. It was like discovering this wonderful subculture I never knew existed when I was in my corporate bubble.  

But that exploration came to a screeching halt when, just eight months into my new business, crisis struck.  

Nothing would ever be the same… 

Tune in for Part Two to learn what nearly crushed me and my business for good..right here!

Like this origin story? How did your business start out? Tweet me @redslice or comment on my Facebook page  and use #BIZORIGIN to let me know! 

Cash flow, creativity, and compassion are not mutually exclusive™

Why Empathy is Good for Business + How to Show It

Posted on by Maria Ross

Empathy is good for business! It's just as important as all the marketing tips, hr advice, and other business advice out there. Click through if you'd like to add more empathy to your work!

When you think of the personality traits of a successful business owner, what do you picture?

Tenacious? Hard-working? Creative?

Sure! A little tenacity never hurt anyone. But what if I told you the most important quality a business owner can have is … empathy?

4 reasons empathy is good for business

  1. Empathy increases the know/like/trust factor

Let’s say you can’t throw anything out and you’re suffocated by your clutter. You decided it’s finally time to hire a professional organizer.

Who are you more likely to connect with, relate to, and ultimately hire:

* the person who tells you that five years ago they too had drawers overflowing with old t-shirts?

* the person who’s somehow “naturally organized”?

* The person who doesn’t tell you anything about themselves or their background?

I bet you connected with the person who knows your struggle, didn’t you? It’s human nature! We’re more likely to know, like, and trust people who are similar to us. And – as I’m sure you know – we’re more likely to buy from people we know, like, and trust.

Here’s a great example of a blogger showing us how to break bad habits by sharing the bad habits she struggled with!

2. Empathy shows that you walk the walk

If you can show your clients that you’ve been where they are, found a solution, and emerged triumphantly, you’re modeling success.

You’re demonstrating that you’re empathetic to their struggles and you’ve made specific changes to overcome those struggles. You’re living proof that they don’t have to stay stuck! Living proof makes for pretty convincing marketing.

3. Empathy helps your clients be more vulnerable with you

When you show your clients you understand them, you’re helping them feel safe. You’re showing them that they can be honest and vulnerable with you. When you say “I get it. I used to be overwhelmed by social media too,” you’re making it easier for your clients to open up to you.

And the more they open up to you, the more you can help them, and the better their results will be.

4. Data without empathy is meaningless

These days it’s pretty easy to look at your analytics and see which blog posts your clients read, which tweets they liked, and how many people watched your video. But if you don’t understand why they read that blog post or what problem you helped them solve, that data is useless.

We all just want to feel understood and supported. Leading with empathy makes that possible. Share on X

How can you make empathy good for your business?

Share your backstory

What have you struggled with? What hurdles have you overcome in your business? And how does this make you uniquely well-qualified to help us overcome something similar?

Maybe you overcame stage fright; maybe you undercharged for years. Perhaps you mismanaged your team and lost a big account or had self-limiting beliefs that held you back for years.

Whatever your backstory is: share it. Help us know, like, and trust you. Show us how you can help us overcome what we’re struggling with.

Share examples of people or situations for which you feel empathy 

You can also look to current events or public figures who are experiencing something with which you empathize.

For example, if you’re a financial adviser you could say, “When I heard about Johnny Depp declaring bankruptcy I thought, ‘Ugh. I know how that feels.’” Then you share the story of how you struggled with credit card debt in your early twenties and how you righted that ship to make healthy money management your life’s calling.

If you’re a life coach you could say “When Emma Stone talked about navigating her career while managing an anxiety disorder, I wanted to raise my hand and shout “Me, too!” And then you can share how you changed your workday, workload, or daily habits to get past this hurdle.

Anticipate where they might get stuck

If you’ve been in business for a while, you probably already know where your clients freeze up or give up. You know they’re nervous about being on camera or intimidated by downloading new software. You know which excuses they’ll pull out.

Show them you understand them and you’ve got their back! This can be as easy as using phrases like “You might be thinking ___________” or “I know you’re probably worried that ____________”. Then explain why that reasoning or excuse doesn’t apply here.  Or just assure them that they’ve got this and it’s not as hard as it seems!

My friend Sarah spent years working as a teacher and now creates and sells online courses. Every module of every course includes a ‘Where you might get stuck’ section where she addresses common hurdles!

If you don’t know what your people are struggling with or how you can help, ASK

None of these methods will help you if you don’t understand your people. If you don’t know what they’re struggling with, it’s hard to empathize, right?

Luckily, there are tons of ways to figure this out.

  • Invite someone who’s an ideal client out for coffee
  • Request a Zoom chat
  • Simply ask your social media followers “What are you struggling with at the moment?”
  • Create a survey and ask your blog readers and newsletter subscribers to fill it out. Make sure to clarify that their answers will help you create things that are more helpful and useful!

For more research and strategies on why empathy is great for business, check out The Empathy Edge podcast and book!

Cash flow, creativity, and compassion are not mutually exclusive™

Why You Need to Untangle Your Brain

Posted on by Maria Ross

Why You Need to Untangle Your Brain

Every night, I do crossword puzzles for a little while before bed. Thank goodness for Kindle and it’s practically unlimited apps! Crosswords help me transition from daily stress into nighttime serenity.  My husband totally gets why I have to keep the light on at least twenty more minutes after he turns in.

Every day, I switch mental gears and recharge by watching game shows. I eat lunch while watching my recording of the previous night’s Jeopardy! No matter what craziness is going on with my work, game shows help me use different parts of my brain, embrace my inner competitor and have a little fun.

When I had my brain injury in 2008, puzzles and games were big parts of my rehab. They helped me get my cognitive edge back and sped up my brain gears to react faster. I am convinced that if I had not discovered Lumosity or returned to my word games and crossword puzzles, my recovery would have taken longer and been less effective.

These games helped me unstick my brain from neutral into drive.  Conversely, at night, they helped me downshift my busy-bee mind into park.

It’s common knowledge that sleep is the key to mental acuity and brain health. When the stresses of the day bear down on you too much, and that hamster just won’t get off its wheel, find out what you need to untangle your anxious thoughts so you can be healthy, happy and more creative.

We all need to untangle our brains. At night, we need to do so for sound sleep. By day, we need to unstick our brains to tackle tough challenges and find new, creative ideas.

Famous people whom we admire for accomplishing great things often have their own brain untangling methods. For example,  Einstein played the violin and piano as a way to brainstorm and find solutions. There is also strong evidence that doodling helps you focus and unleash your creativity.

Studies show that our brains work best and generate new ideas when we use different parts of them. A 2015 University of Haifa study showed: The researchers hypothesized that for a creative idea to be produced, the brain must activate a number of different – and perhaps even contradictory – networks.

Find ways to untangle your brain and make them a part of your daily habits and nighttime rituals. If you can master this, you will be happier, healthier, AND more present, productive and creative.

Find ways to untangle your brain at night for sound sleep + during the day for more creativity! Share on X

Other articles you may enjoy on this topic:

How Our Brains Work When We Are Creative: The Science of Great Ideas

Too Stressed to Sleep? How to Turn Off Your Brain Before Bed

What’s your favorite untangling ritual? Tweet me and let me know, or post it to the Facebook page!

Cash flow, creativity, and compassion are not mutually exclusive™

Good vs. Bad Customer Friction

Posted on by Maria Ross

Your organization, business or work will induce friction. Accept that.

Friction is anything that makes a client or customer unhappy or prevents them from fully getting value from your work.

Some people will embrace what you have to offer. Others will reject it. But, inevitably, some humans who find barriers to consuming, accepting, buying, and supporting your work. They will hit bumps in the road rather than have a smooth, seamless, happy experience with your work.

The trick is to judge good friction versus bad friction so you know which is worth removing….and which is not.   (Tweet This!)

Good friction–the kind you can improve upon, tweak, clarify or change to better serve people–looks like this:

  • “It’s not clear from your website what you do or if this solves my problem”
  • “The bottle pour spout is too big and makes too much come out all at once.
  • “The instructions were confusing so I didn’t use the product.”
  • “I thought you were delivering x, y or z but you never wrote anything down.”
  • “The course did not deliver what you promised on the sales page”
  • ‘Your website typos give me the impression you’re not professional.”
  • “Your customer service rep never responded to my multiple emails.”
  • “You were late to all our meetings.”

Bad friction–the kind that you can politely address but still stand your ground–looks like this:

  • “I want my money back for the course because I didn’t have time to do the work.” (That’s on you, not us)
  • “I’m not your target audience and would never buy your product but I’m offended by your social media posts.” (Sorry about that, but we’re serving our tribe, not you.)
  • “Your work was useless. Of course, I never implemented your recommendations but, still, you didn’t do good work.” (Really? I delivered solid, expert advice. How do you know it’s not good unless you take action?)
  • “Your work/art/book/song/brand/message sucks!” (Not everyone has to like what I do. Are you my target audience? If you give me something tangible to respond to perhaps I can improve it.)

Good friction is a valid criticism that can help you improve and bring you closer to a customer. It helps you improve, refine and clarify things to make it easier for people to love you. You can address this kind of friction and pave a smooth path to adoption and adoration.

Bad friction is just noise, excuses, and whining. If people are not willing to put in the time, implement your advice or thoughtfully judge your work, it is not friction you should worry about removing. Because that kind of friction is not real.

Before you spend cycles acting on customer or client friction, make sure you know which kind of friction it is.

Cash flow, creativity, and compassion are not mutually exclusive™

How to Create a Simple Marketing Plan That Brings You Joy

Posted on by Maria Ross

Do you want a simple marketing plan that actually works? If you're looking for easy marketing tips that won't overwhelm you, click through for marketing advice from an expert!

Are you narrowing your eyes at the title of this blog post, thinking “There’s no such thing as a simple marketing plan, Maria”?

If every marketing plan you’ve ever tried has made you feel overwhelmed, allow me to explain simple marketing via a story about milk and pasta.

Picture this:  Your husband opens the refrigerator and removes a carton of milk. He asks, “How long has this been in here?” and you shrug.

He opens the carton, takes a big whiff, and recoils in disgust. You think he might actually start crying.

“Ugh! I think this milk has gone off! Here, smell it.”

Are you kidding me? You have very clearly shown that what awaits me is horrific. With that ringing endorsement, no thank you. I’ll pass.

But…

You’re in a restaurant with your bestie and, upon tucking into her gorgeous pasta dish, she rolls her eyes in ecstasy and moans in a very inappropriate way.

“Oh my gosh! You have got to take a bite of this. It’s amazing!”

With that kind of enthusiasm, hell yes. Of course, you take a bite. And enter into blissful euphoria yourself.

Whether people are trying to persuade you to take a whiff, try a bite, or buy that must-have new product, their excitement or disgust is what will–or won’t–sell you.

Now imagine if you asked the store owner if the milk they sell is good. And they said, “It’s okay, I guess.”

Or if the head chef said, “Here’s your meal. It’s no big deal. Maybe you’ll like it, maybe you won’t.”

If makers and sellers don’t talk about their own work with passion…or worse, talk about it with disinterest or disgust…are you going to be convinced to buy from them? 

If you hate marketing your “thing” and don’t promote it with passion…or worse, talk about it with disinterest, that’s exactly what you’re doing to your prospective clients, fans or customers.

To find more joy in promoting your work, simplify your marketing plan. Share on X

It’s the overwhelm that’s killing you.  You’re trying to do everything and doing it all…badly. And you think they can fool people by plastering on a sweet smile and phoning it in.

Not only can people tell your heart’s not in it, but you probably aren’t consistent and effective with your marketing efforts. If you hate blogging, will you really commit to doing it on a regular basis? Heck no.

Relax. You don’t have to be everywhere. In fact, you CAN’T be everywhere.

Here’s my simple marketing plan for you

Consider two factors:

  1. What do I enjoy doing? My joy.
  1. Where is my target audience? My tribe.

Seriously. That’s it.  This intersection of your joy and your tribe will give you your marketing plan. And the great news is that if your target audience plays in several places, you have a choice.

You may be crystal clear about #1 but if you’re clueless about #2? Ask them where they like to hang out and how they like to get new information about work like yours!

To simplify your plan and find your joy…and your tribe…please download this handy dandy little free worksheet I made for you (it’s actually a Sneak Peek Playbook from my powerful coaching program, MOMENTUM, so enjoy the free taste!)

It’s yours for free. My gift. Because this issue is killing you and I want you to love marketing your work, not detest it.

Try it. Seriously.

Cash flow, creativity, and compassion are not mutually exclusive™

6 Links Small Business Owners Should Click

Posted on by Maria Ross

6 Links Small Business Owners Should Click

Facebook ads. #Winning hashtags for your small business. How to still be productive when WiFi goes down. Just a few of the latest and greatest things I’ve found on the Internet the last few weeks, curated just for you. You’re welcome!

8 (relatively) easy Facebook tips that will help your business by Sarah Von Bargen @yesandyesblog PS, I tried the one about the Facebook cover photo and it seems to be increasing email signups!

You can make excuses or you can make progress. By Alexandra Franzen. Damn. If this little boy doesn’t inspire you to get off your butt and stop whining about why you can’t succeed, nothing will.

Popular Twitter hashtags to promote your small business every day of the week. For when you’re like, “Why don’t more people notice my Twitter awesomeness?” from @smallbiztrends

When you need clarity around your mission and why you’re doing all this work in the first place: Why I turned down a $100,000 deal on Shark Tank by Lisa Binderow, founder and CEO of Nicepipes Apparel @nicepipestweets

No Internet? No Problem. 12 tips for staying productive offline by Lindsay Kolowich  @lkolow.

62% of small business owners says that Facebook ads don’t work. Here’s why experts disagree by Marla Tabaka @MarlaTabaka

Now, you know I can’t be everywhere so help me curate! Got a link you’re dying to share with the tribe?  Post it to the Facebook page right now and share your sensational find! Cute animal videos count, too.

Cash flow, creativity, and compassion are not mutually exclusive™

5 Ways Your Business Can Make the World a Better Place

Posted on by Maria Ross

Flashback: I’m seventeen and my mom and I are driving somewhere, talking about my future career goals. College application season was in full swing so the topic weighed heavy on me. What did I want to study?

My mom would have loved for me to pursue acting or journalism, but I wanted to study business and go into advertising or marketing. Rebel.

Some people know exactly what they want to do and go for it. But I was never the person who had an early calling on any one thing. Maybe you can relate? My attention span is too short, my interests too varied.

From age ten, one of my older brothers wanted to be a lawyer. And at fifty, he’s now…a successful lawyer. How I envied such clarity.

Some of my friends wanted to be doctors, teachers, scientists. Wanting to make a difference myself, I was torn up by my non-philanthropic career goals. I longed to create, communicate and impact in my own way, like running marketing for a city arts or theatre company.

“Maria, it’s okay to do something you love,” Mom said. “Not everyone can pursue a ‘noble’ profession. Things still need to get done. But you can still do good in the world, no matter what you do for a living.”

This conversation is a hazy memory, I’m not sure if it was real or imagined. Regardless, it has shaped my world view.

My deeper purpose has always been to engage, inform and delight with my work in order to make the world a better place. And it informs one of my primary values: With great success comes great responsibility.

With great success comes great responsibility: 5 ways your biz can make the world better @redslice Share on X

We don’t all have the drive to join the PeaceCorps. We can’t all run into burning buildings to save puppies. Our work may not involve curing cancer or advancing world peace, but we can do many philanthropic things with our businesses.

Here are five ways your business can make the world a better place:

  1. Donate a percentage of profits: You can use your good fortune to help worthy causes. This type of social entrepreneurship is getting more and more popular. Why not make yourself successful so you can in turn support honorable causes? You can do this consistently or with special promotions. You could become a one-for-one company and donate an item to people in need for every item you sell like Tom’s or Embrace Baby Warmers. If you can’t be in the trenches, find a way to use your profits to support those who are.
  2. Give the gift of giving back: I do this every year at the holidays. Instead of useless mugs or pens that will just get lost or thrown away, I thank my clients and partners by allowing them to choose from a selection of my favorite charities and I give a gift in their name. They remember my brand with respect, feel good about not cluttering their desk, and the organization gets the resources to continue its good work. #winning
  3. Take on a pro bono project: My friend used to run a design agency and every quarter they would take on one pro bono project to help a community organization. They had deep values in promoting social good and did a lot of paid work for socially responsible companies. Those paid gigs enabled them to generously donate their time and talent to help local worthy causes with tiny budgets. And side bonus: the PR was priceless.
  4. Choose your clients wisely: No one says you have to serve organizations who pollute the environment or product marketers who scam old people. It’s your business! You absolutely have the right and responsibility to define your values and work only with people or brands who do no harm. This includes partners. The more you support those kinds of people or businesses, the more we all win.
  5. Be a good, authentic person: You can choose to add to the scandalous marketing trash out there polluting our hearts and minds or you can rise above. Stay truthful in your advertising. You are called to create something that matters, so offer value and substance. Be good to your customers and clients. Show empathy. Keep your word. You can only control yourself, so be the example.

Image Credit via Flickr

Cash flow, creativity, and compassion are not mutually exclusive™

The 3 best children’s books for entrepreneurs

Posted on by Maria Ross

The 3 best children’s books for entrepreneurs

As I snuggle with my three year-old son at bedtime, it’s fascinating to me the lessons he’s already learning about life from these charming books.

Lessons all of us entrepreneurs need more often than we think.

Lessons on resilience, taking action, understanding that things won’t always go smoothly. Lessons on failing over and over again yet still not letting go of your dreams.

Here are three wonderful children’s books you should add to your business library, whether you have kids or not!

  1. Oh, The Places You’ll Go! by Dr. Seuss

This one may seem like a “Duh” selection, but have you ever actually read the words with an entrepreneurial mindset?  The main lesson about the ebb and flow of success and failure is profound:

Fame! You’ll be famous as famous can be,
with the whole wide world watching you win on TV.
Except when they don’t.
Because, sometimes, they won’t.
I’m afraid that some times
You’ll play lonely games too.
Games you can’t win
‘cause you’ll play against you.

Entrepreneurial A-Ha: The road to your destiny is paved with good days and bad ones; successes and failures. And sometimes your worst enemy will be yourself. (TWEET!)

Another great passage for entrepreneurs:

You can get so confused
that you’ll start into race
down long wiggled roads at a break-necking pace
and grind on for miles across weirdish wild space,
headed, I fear, toward a most useless place.
The Waiting Place…
…for people just waiting
Waiting for a train to go
Or a bus to come, or a plane to go
…or waiting around for a Yes or No
—or waiting perhaps for their Uncle Jake
or a pot to boil or a better break.
Everyone is just waiting.
NO!
That’s not for you!
Somehow you’ll escape
all that waiting and staying.
You’ll find the bright places
where Boom Bands are playing.

Entrepreneurial A-Ha: Don’t fruitlessly wait to follow your dreams, get your break or request permission. Take action. (TWEET!) 

  1. How to Catch a Star by Oliver Jeffers

An eager little boy loves stars and dreams that one day he will catch one star to be his friend. Despite multiple worries and setbacks, he keeps trying new ways to make it happen…until in the end, his hopefulness pays off and his dream finally comes true, just not quite in the way he had thought.

The boy tried to jump up and grab it.
But he could not jump high enough.
So, very carefully, he climbed to the tallest tree he could find.
But the star was still way out of reach.
He thought he might lasso the star with the life preserver from his father’s boat.
But it was much too heavy for him to carry.
Perhaps he could get a seagull to help him fly up into the sky to reach his star?
But the only seagull he could find didn’t want to help.
The boy worried he would never catch a star.

Entrepreneurial A-Ha: Never give up your dreams because success comes in many forms. (TWEET!)

  1. The Curious Garden by Peter Brown

A little boy discovers a small patch of abandoned garden in his otherwise dreary industrial city and–through trial, error and love­–helps it thrive, thus transforming his community. The most poignant passage talks about the power of contributing what you can, however you can and learning as you go.

Liam may not have been a gardener, but he knew that he could help. So he turned to the railway the very next day and got to work. The flowers nearly drowned and he had a few pruning problems, but the plants patiently waiting while Liam found better ways of gardening. As the weeks rolled by, Liam began to feel like a real gardener and the plans began to feel like a real garden.

Entrepreneurial A-Ha: Even if you don’t think you’re qualified to do something, with enough caring, learning and patience, you can create something beautiful. (TWEET!)

 

Image credit via Flickr

Cash flow, creativity, and compassion are not mutually exclusive™

How to Form a Deeper Connection with your Audience

Posted on by Maria Ross

How to Form a Deeper Connection with your Audience

We all want those customers who adore us, right? Like superstar singers or best-selling authors, we want groupies who can’t wait for our next album to drop or our next book to hit the shelves.

We see people like Beyonce or Elizabeth Gilbert and we think, “Wow! They have millions of people who can’t wait to learn from them and buy from them! I want that!”

But we forget about the audience we already have in our midst. The quiet, studious ones in the front row who’ve been with us since the beginning, supporting our work and telling people about it.

It’s not always about “getting more.” It’s about loving the ones you’ve got. (TWEET THIS!) 

Wherever you are, whatever your follower numbers or subscribe rates: START WHERE YOU ARE. Focus on making those loyal people happy. Delight them, Connect with them.

How? Show empathy.

Imagine if all your best friend talked about was finding new friends to hang out with. You’d be pretty annoyed and little hurt, wouldn’t you? Yet when businesses are constantly about their “list size” or low Instagram follower number , they’re not focused on providing quality to their existing fan base. Those people should feel like VIPs.

Instead of a constant focus on attracting new people, listen to the ones you’ve already got. Here are 4 ways you can show them the empathy and love they deserve:

  1. Listen to them. REALLY listen: Ask them what they want and need. Stop guessing!  And don’t put words in their mouths to suit your own needs. Mirror their exact words and emotions back to them. If you sense that what they really want is actually hidden underneath that “ask,” probe further. If you spend time and money shaping your offerings to truly solve your current tribe’s pain this will be much better than constantly chasing new fans.
  2. Be clear and offer the right solution to the right people: As I always say, marketing is not about lying to people. It’s about amplifying the truth so the right people who need what you’ve got can find you. Don’t push circles on people who really need squares!  If you sell a high-priced mastermind program that’s roughly the cost of a tiny house, don’t try to convince the dreamer who’s eating ramen every night and already in massive debt to bury themselves deeper. That’s not cool. Don’t be afraid to clarify your message so it reaches the right people …or simply change your target market altogether.
  3. Woo them: No one wants to be “sold to.” People want to be seen, heard and respected. And they want time to get to know you. Put yourself in their shoes: Do YOU like in-your-face sales pitches and hype-filled promises? Prove your value with insightful content. Be generous with resources and connections. Be consistent and keep your word. Surprise them on occasion with playlists, free trainings or a special thank you! Go for the lasting marriage not the lustful affair.
  4. See the person, not the number: Especially when things go wrong. Treat your existing customers and fans like you would a friend.  Robotic responses and canned apologies are not the way you’d comfort a pal, right?

Focus on delighting, engaging and celebrating the tribe you already have. By putting your focus there, the growth will follow because they won’t be able to stop talking about you!

Cash flow, creativity, and compassion are not mutually exclusive™

Balance Your Media Diet

Posted on by Maria Ross

In today’s digital world, here’s what works well for getting clicks:

  • Lists of quick-hit tips
  • Images
  • Shock value
  • Salacious gossip
  • Outlandish claims

It’s fun to click on “10 Celebs Who Have Not Aged Well” or skim shocking headlines to have something pithy to say at your next cocktail party. It feels sinfully delicious to escape reality by watching The Real Housewives of Whatever or skim sexy–but inaccurate– tabloid headlines while we get our nails done.

But all those tiny, harmless choices come at a cost. We’re losing out on a diet balanced with substance, truth and intellectual growth.  (TWEET THIS!)

Please take a moment to read Seth Godin’s recent and very important post. It’s all about the price society pays when we constantly sacrifice substance for style, in-depth analysis for a quick-read or hard word for ease.

Let’s get real: We can’t be academic, curious or “serious” all the time, I get it. Heck, I enjoy my crime dramas, game shows and renovation “reality” shows as much as the next gal.

But we do need to be clear that our choices have consequences on the culture as a whole. On our own mindset. On how we see “the truth” and on how our next generation learns how to fully contemplate, assess and explore.

Our tiny individual actions may not change things overnight…or ever. But every time you turn on that reality show where people are just awful to each other, or buy that clearly false tabloid, or even sign up for that expensive program that promises you a get-rich-quick success scheme, you vote with your time, energy, money and attention. You vote and support that behavior. This is why I absolutely refuse to watch any of the Real Housewives franchise or shows about toddler beauty pageants or whatever. They may be hilarious and entertaining to some people, to be sure, and those people may think I should lighten up, but I just don’t want to support the impact to our culture. That’s my own personal choice.

Am I reading War and Peace every night or diving into scientific journals? Hell no.  I’m not some sage or martyr about this issue. It’s simply a reminder to always be conscious of feeding our intellectual curiosity. A push to keep seeking out truthful stories, accurate claims–and to question all sources. How incredibly healthy your hearts and minds would be if we simply balanced the candied-apple guilty pleasure articles and wickedly clever Tweets with documentaries, nature programs, well-researched articles that are longer than 500 words and by listening to true leaders and great minds.

PS, for a nice mix of both cleverly entertaining and extremely factual reporting, follow Scott Bixby.

My pledge to you, dear reader. I will never offer you hype or sensationalism. Only practical and inspirational advice that educates you, helps you see things differently, or consider something you had not before, boosts your spirit or sparks your creativity. Will it make you a million dollars? Maybe, maybe not. That’s not for me to say….or claim. Yes, clients have taken their brands to the next level with my advice and teachings. And others have done nothing. It’s the way it goes. It doesn’t give me permission to make more outlandish claims to get attention or build my audience.

All I can do is offer you the very best knowledge and insights that I can and help you move forward. This should be your pledge as well: to create something of substance that matters. Something with integrity, honesty, and real value. Served with a side of splashy style, if you can, of course. I mean, we gotta have some fun, right?

Image via Flickr