So much of what's happening in the world right now is fueled by hate. Division. Us against them. And sadly, some of us are only moved to action when we get angry. Our blood boils, our pulse quickens, and we step into fight mode. Rage can be a good thing if it fuels progress. And Lord knows marketers use fear, uncertainty and doubt all the time to drive people to purchase. But does it … [Read more...]
Choose Your Words Carefully
Words matter. How we name or articulate something defines how we see it. We often get lazy and use words in the wrong way (ever heard someone say "mute" instead of "moot" point?). But that can have a profound impact on how effectively we connect with each other. If someone says they "love" you, it should mean something, Yet, I throw around the word "love" all the time whether I'm talking … [Read more...]
Gain an Empathy Advantage: Global Workshop
Furious customers and failed business launches. Dysfunctional work teams. Workplace inequity. Partnerships abandoned out of fear, projects destroyed by misunderstanding. Almost every problem that exists in the business world can be traced back to a single, common origin: Lack of empathy. (TWEET THIS!) When we are unwilling to place ourselves in someone else’s shoes—unwilling to talk, … [Read more...]
3 Ways to Start the New Year Off Right
As we close out on another year of a global pandemic, I’m struck by how much we’ve all learned about ourselves. How we rediscovered resilience, got creative, and finally started to live authentically. And by authentically, I mean getting real about issues ranging from racial inequity to mental health to standing stronger in our own political beliefs and convictions. Can you relate? As we … [Read more...]
3 Ways to Be a Role Model and Influencer
Quick. Name an influencer or role model you adore. Someone you follow on social media, or listen to their podcast, or read every book they’ve ever written. You may think you are so far from becoming that influential. And you’d be dead wrong. My dear friend, coach Jamie Greenwood has said in the past that we get to be culture makers and culture changers. And my book The Empathy Edge was all … [Read more...]
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