Furious customers and failed business launches. Dysfunctional work teams. Workplace inequity. Partnerships abandoned out of fear, projects destroyed by misunderstanding. Almost every problem that exists in the business world can be traced back to a single, common origin: Lack of empathy. (TWEET THIS!) When we are unwilling to place ourselves in someone else’s shoes—unwilling to talk, … [Read more...]
3 Ways to Start the New Year Off Right
As we close out on another year of a global pandemic, I’m struck by how much we’ve all learned about ourselves. How we rediscovered resilience, got creative, and finally started to live authentically. And by authentically, I mean getting real about issues ranging from racial inequity to mental health to standing stronger in our own political beliefs and convictions. Can you relate? As we … [Read more...]
3 Ways to Be a Role Model and Influencer
Quick. Name an influencer or role model you adore. Someone you follow on social media, or listen to their podcast, or read every book they’ve ever written. You may think you are so far from becoming that influential. And you’d be dead wrong. My dear friend, coach Jamie Greenwood has said in the past that we get to be culture makers and culture changers. And my book The Empathy Edge was all … [Read more...]
Let’s Redefine “Kind” in Business
Conscious capitalism. Compassionate workplace. Empathetic leadership. Kindness at work. What do all of these terms even mean? Many times throughout my career, I’ve dealt with dysfunctional workplace cultures, leaders who were at best disinterested and at worst emotionally abusive. Co-workers that yelled at me. Like, screaming so nonsensically, I had to hang up on them. We talk about this … [Read more...]
3 Tips to Deliver a Great Speech
Have you had to deliver this yet? That once-in-a-lifetime speech. You know the kind of speech I’m referring to: the pivotal presentation that defines a person, cause or culture -- that crucial communications moment your audience members will remember for weeks afterward. This could be a TEDx talk, like one I recently did for TEDx CWRU, or your first all-hands meeting as CEO, or your … [Read more...]
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