Customer experience is now a defining competitive edge. In fact, this Forbes.com article states that customer experience is one of the top disruptive trends in business this year. So let me ask you: Which customer experience would you rather have? One where the customer service rep responds promptly, empathizes with your issue, and offers you options to solve your problem, … [Read more...]
6 clever ways to make your content super shareable
Your content is so sexy. It’s polished. Dazzling. Useful. Funny. You cracked yourself up writing that last post. You made your videographer cry when you shared that poignant story on camera. So why is it just sitting there? There is nothing more frustrating than creating something wonderful, pouring your heart and soul into it, putting it out into the world and hearing….crickets. I know. … [Read more...]
5 must-watch videos to delight your brand, brain and heart
There is such a treasure trove of great videos out there. Videos that make us think, cry, and laugh. Videos that inspire us to action or give us pause in our own lives. And videos that crisply and clearly offer tips to move us closer to our goals. Today, please enjoy these 5 great videos I’ve curated for you, in hopes they will inspire and delight your brand, heart, mind and soul. (Tweet … [Read more...]
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