Tag: Ask the Expert

Cash flow, creativity, and compassion are not mutually exclusive™

14 Secrets to Selling $4 Million: How to Find Digital Success Using Old-Fashioned Values

Posted on by Red Slice

I adore today’s guest post from Beth Marbach of Downtown Gal. She spent 12 years building a $4 million designer shoe resale business on eBay. Her story has everything: Scrappy moxie, digital prowess and a health dose of good old -fashioned values that catapulted her to success. Whether your business is online, in an office park or on Main Street, you will devour these 14 secrets which Beth was kind enough to share. Enjoy.

In 2001, I was an executive recruiter, and I wanted out. Desperately.

On the side, I started selling books, CDs and DVDs on eBay. With time I moved onto selling dog jackets. My profits on books were $4 to $6; my profits on canine apparel were $19 per jacket.

It was when I spotted a $49 pair of Coach Boots at DSW, which I bought and sold that very evening for $149 that my whole life changed. Twelve years later I had earned $4 million selling designer shoes online. The lessons I learned along the way were many. I honed relationship, business and marketing skills amongst many others.

Here are 14 such lessons I feel were some of the most critical to the success of my business.

1. Make Study Sheets

The success of my business was critically dependent on the monthly trips I took to various designer shoe outlets around the country. I made these trips to purchase shoes, but I also made them to solidify and grow relationships with store personnel.

See, my revenue was determined on the quantity and quality of shoes I could access, and as I could not be in all places at once, that access was greatly determined by the store personnel who thought to call or email me first (before any other reseller) when new inventory arrived.

To help support me in this, I made laminated spreadsheets which included basic information such as store names, phone numbers and addresses. These spreadsheets also included names of all store personnel (which I had met to date), and any information which would be helpful in both personal and work related conversations.  Prior to going into every store I studied these sheets and directed conservations accordingly.

2. Call Ahead

Spreadsheet studying and traveling across the country all prove to be futile if, when you arrive, your favorite sales person has the day off. To prevent this from happening I always called ahead to make sure when I arrived, they were waiting for me.

3. Know the Best Days of the Week to Shop

I was not a store’s average customer. I did not go in and purchase a few pairs of shoes. I went in and made purchases up to $10,000. To do this, I needed the undivided attention of store personnel which meant I needed to go on the slowest shopping days of the week – Monday and Tuesday. 

4. Inexpensive Branding Can Work

My branding did not come from a high priced design shop but from a few hours of my husband’s time with Photoshop. Likewise, my business name was not derived from expensive brainstorming sessions but was simply borrowed from what was, during my single days, my Match.com handle – Downtowngal. (Editor note: See? Told you building an irresistible brand on any budget was possible!)

5. Hire Effectively by Hiring Creatively

Having 100s of pairs of shoes to photograph, inventory and ship required assistance. I hired super smart high school gals, paid them more than the mall and kept them happy by letting them listen to whatever music they wanted.

6. Consider Office Space Very Carefully

Storing 100s of pairs of shoes in a basement and working for 12 years alongside them might seem less than ideal, but doing so saved me $1000s of dollars annually (or 10s of 1000s of dollars over 12 years).

7. Know there is More than One Way to Get Supplies (and Just about Anything Else You Need)

The price of shipping supplies was always a challenge. As a cost savings work around, I utilized the clean (and in good condition) shipping boxes from my local grocery store and daycare center. I then invested 2 cents per branded sticker and placed one on every box I shipped.

8. Become an Expert

95% of what I sold was shoes, and within that I focused on a small handful of designer brands. Developing my niche allowed me to use my time effectively (which was very important when you have two little kids), provided me focus on the key relationships to develop and provided me the ability to increase revenue in ways that would not be feasible had I attempted a broad product line. (Oh, and it greatly reduced daily insanity, so there is that too.)

9. Please Your Accountant

With the enormous number of fraudulent designer shoes in the marketplace, it was critical for me to keep all receipts in the case the legitimacy of my inventory ever came into question. More often than you might imagine customers asked for proof that shoes they purchased from me were legitimate. It was always good to have that validation readily available.

Keeping all receipts also helped quarterly taxes go quicker, ensured I received maximum tax benefits and made my accountant quite happy. (Happy accountant = Happy business.)

10. Categorize Your Customers

Keeping detailed records on my customers including their gender, designer preference and shoe size allowed me to easily contact people when I received shipments in which they might have interest. Sometimes I could even sell shoes to them before I had to take the time and expense to put them on eBay.

11. Consider Online and Offline Inventory Acquisition Options

The majority of the shoes I purchased were from brick and mortar stores; however there were times where I could buy shoes directly off their website. To make this process efficient, I bookmarked 20 stores, which I knew carried the designer shoes I desired. Every morning I would go through these links, purchase desirable footwear and have it shipped directly to my house.

12. Be Nice to Everyone. No Exceptions.

The sales folks at the designer outlet stores were underpaid, overworked and rarely appreciated. I found the simple act of bringing a goodie along – calling and taking coffee orders before I arrived, buying nice chocolate as gifts or bringing in a fruit basket significantly differentiated me from other resellers who, I might add, were frequently downright ruthless to store personnel.

Who wants to call a jerk to give them the heads up that new inventory has arrived?

No one.

Who wants to call the woman who is nice to them every time she sees them, brings them coffee and gets to know them so well she is invited to their wedding?

Well, that is how I built my business. It is also how I made an enormous number of wonderful friends.

13. Thank People the Old Fashioned Way

When I was growing up my parents made me send handwritten thank you notes when someone extended kindness towards me. When I received a shipment from a reseller who thought to call me first, I did the same. Within that note I included a $25 Starbucks gift card. For one quick note and a small gift of coffee, I was always one of the first resellers they called.

14. And Keep Thanking Them. All of Them.

I certainly wouldn’t have a business without the designer outlet personnel I befriended over the years, but I also wouldn’t have a business if it weren’t for the UPS drivers, the folks at the post office, my staff and of course, my customers. Christmas time at DowntownGal Shoes meant it was “thank you” time.

To my UPS drivers and post office friends I gave wonderful holiday cakes and popcorn tins, the gals I worked with could pick any pair of shoes they wanted, and the sales associates at the designer outlets would receive a  Starbucks gift certificate (with a higher value than the normal $25 cards I gave throughout the year), a card and a photo of my family. And regardless of what time of year it was, I included a free shoe shine kit for my customers with every purchase.

In the end, I found that although we live in a society that drives very hard towards the big things; it is, in fact, the little things that guarantee we get there.

About the author: To learn more about Beth Marbach, and her 12 year saga selling $4 million dollar of designer shoes on eBay go to: http://downtowngal.com/

Photo credit:  geishaboy500

Your Call to Action: Which ONE tip will you put into practice to boost your business this week? Please share in the Comments below!

Cash flow, creativity, and compassion are not mutually exclusive™

Combining football, business & money into an expert personal brand: A chat with Kristi Dosh

Posted on by Red Slice

Fall is almost here in my part of the world. Warm sweaters. Pumpkin Spice lattes.  And of course…football season! If you know me, you know I’m a huge football fan, both college and pro. I would never call myself an advanced expert, but I know the game, can recognize many ref calls, and, when my husband wants to wind me up for an amusing rant, he’ll bring up the Wildcat formation (while exciting to watch, people can’t just go around playing any position they want to, IMHO)

Whether you, too, are a football fan like me or not, you will love today’s post. It’s about sports, yes, but it’s also about how to create an expert personal brand to launch blogs, books and speaking opportunities. We’re talking with Kristi Dosh, ESPN’s sports business reporter, an attorney, public speaker and author. Kristi is the founder of BusinessofCollegeofSports.com, a website dedicated to the financial side of collegiate athletics. Kristi’s latest book on the business of college football, Saturday Millionaires: How College Football Builds Winning Colleges launched this week.  She also has another book due out next year: Balancing Baseball: How Collective Bargaining Has Changed the Major Leagues. Kristi is a frequent guest lecturer in sports management and law programs.

We crossed paths through HARO for a freelance article she wrote. And I’m so glad we did, as she combines two things I love: business and sports. Read on to see why she wrote a book about the business of college football, and for your own brand and business, how she not only became an expert on this topic after being an attorney for many years, but how she promotes this personal brand effectively (hint: targeting is key!) 

RS: Welcome Kristi! What made you decide to write a book about the business of college football?

KD: In the early days of my sports media career – the ones where I wrote for free for Forbes and anyone who would have me on their blog while simultaneously practicing law full-time – I became fascinated by financial statements for college athletic departments. Math was never my favorite subject, but I found out pretty early on while covering the sports business that numbers can tell a story. And the story I was reading between the lines of athletic department financials was nothing like what I knew about college football from years of being a fan. In early 2011, I wrote a six-part series for SportsMoney on Forbes about the finances of every public school in the six “automatic-qualifying” conferences. Those posts received more views and feedback than any other posts I’d ever written, and I knew something was there. At that time, no one was writing about the business side of college sports on a consistent basis, and fans were becoming interested in what was going on off the field in these athletic departments earning millions from television contracts. Seeing the interest and realizing there was a gap in coverage by the sports media, I began to seek out more stories about the business side of college athletics, particularly football. It wasn’t long before I realized all I was learning from my research and visits to college campuses for facilities tours and sit-downs with athletic directors was changing the way I viewed college athletics. I knew not every fan would have that opportunity, so I wrote the book as a way of sharing everything I’ve learned with fans.

RS: How do you become an expert on a topic like this?

KD: First, I think it helped that I chose a topic where there was a gap in the coverage by traditional media. It’s sort of like when you’re developing a new product – you want something that fills the white space.

Next, you have to commit 100 percent. I made learning everything I could about the business side of athletic departments, and writing on what I learned, a part-time job in addition to my full-time job that was paying my mortgage and student loans. I started a blog called BusinessofCollegeSports.com so that all my writing on this subject would be in one easy-to-find place. Then I committed to writing on that site every single weekday. Between the launch of the site and the day I quit writing for the site to join ESPN, I posted 133 blogs in 175 days. In fact, I believe one of the reasons I ended up at ESPN was because their college football writers were linking to my blog on a weekly basis. On top of that, I was promoting myself to radio stations around the country as an expert on the matter by sending them blog posts pertinent to their market.

RS: How do you market yourself as an expert?

KD: I think self-promotion comes more naturally for some than others – for better or for worse, it comes pretty naturally to me. That being said, I think anyone can learn how to do it. Most importantly, you have to create something you can show to people to prove you’re an expert, whether it’s a blog, a book, a podcast – anything that illustrates your knowledge. Then you have to present that knowledge to the right people. This is where I see many young bloggers get off track. They inundate more senior writers on Twitter, LinkedIn and email with every post they write. My strategy was to carefully select who I targeted so as to give myself the best chance of having that person look at my work. For example, if I wrote about the finances of FSU’s athletic department, I was going to try and get it in the hands of beat writers who cover FSU and local radio hosts and producers. It didn’t make sense to me to send it to a national writer when it’s more of a local interest story, or to send it to someone who doesn’t cover the team regularly. Obviously getting a national writer to tweet out your story or reference it in his/her own piece is amazing exposure, but you can’t just send those people everything you write. Instead, I’d watch for them to write a piece that something of mine tied into – then I’d send them my piece. In the end, I found the most effective way to get other people to help you is to find a way to help them do their job better.

About  Saturday Millionaires:

Saturday-MIllionaires-BookLast year Football Bowl Subdivision college football programs produced over $1 billion in net revenue. Record-breaking television contracts were announced.  Despite the enormous revenue, college football is in upheaval. Schools are accused of throwing their academic mission aside to fund their football teams. The media and fans are beating the drum for athletes to be paid. And the conferences are being radically revised as schools search for TV money. Saturday Millionaires shows that schools are right to fund their football teams first; that athletes will never be paid like employees; how the media skews the financial facts; and why the TV deals are so important. It follows the money to the heart of college football and shows the real game being played, including debunking 6 myths most people have about college football programs, such as: Myth #2: Supporting Football Means Degrading Academics and Myth #5: A Playoff Will Bring Equality to College Football

Check out Kristi’s great new book on Amazon or Barnes & Noble (print & digital editions for both). Follow her on Twitter for more insights and news.

Your turn: What area of expertise do you promote in your brand? Why did you choose that area: skill, passion or something else? Please share in the Comments below. Or just let me know your favorite football team you’ll be cheering in this fall!

 

Cash flow, creativity, and compassion are not mutually exclusive™

Dream of launching a magazine? How Stacey Anderson flipped her model and went for it

Posted on by Red Slice

With constant proclamations that “print media is dead” I’m still not sure how critics are missing the racks of magazines everywhere you look – and that more are being launched all the time. In fact, according to Crain’s NY Business, 2012 saw 195 new print titles launched, compared to 181 in 2011. And only 74 titles folded in 2012, compared to 142 the year prior. Personally, I love the feel of a glossy print magazine in my hands, even if though I’m also a Kindle user. Sometimes it’s nice to read and still be disconnected.

Stacey Anderson, publisher of Getting Organized Magazine felt the same way. A professional organizer for years, she took her experience in working with clients and expanded that into the magazine to allow readers from around the world to get and stay organized. Stacey says, “We are the real life magazine for real life people offering to help you regain your sanity by offering concentrated content so as not to further overwhelm your already jam packed life.”

I’ve been a fan of Stacey’s for a while and today, she’s sharing how busy people like you can get more organized and why she listened to her audience’s needs and took this gutsy gamble – which seems to be paying off in spades. (Tweet and Share!)

RS: Stacey, what is your overall philosophy on staying organized? Any high-level tips?

SA: That is the million dollar question isn’t it?!  The real key to getting and staying organized is to keep it simple.  We tend to think organizing is a very complex, hard, overwhelming, time consuming task.  When, really, if you follow a few simple concepts you can stay on track.  Here are a few:

  1. Do it now, not later: Later never comes.  Put it away, do the task, but do it now.
  2. Don’t over complicate things: Organize one small spot at a time, or time yourself for 15-30 minutes each day to stay on top of things.
  3. Just start! Do something, anything, one thing but start the process.  The fear, procrastination and stress make organizing much harder than it really is.

RS: OK, I’m pretty tidy, but  if I don’t have something right in front of me, I forget about it – so you can imagine what my desk looks like! Drives me nuts. Any tips for keeping your workspace uncluttered if your memory is not so good?

SA: It really isn’t your memory that it is bad, it is your system.  You don’t trust your system or it has failed you in the past so you think leaving things out will avoid the problem- when actually it makes it worse!  The real key is to clean out your old stuff- be tough, and create a good, labeled, specific system in which you know you will be able to find things.  The real goal of organizing is not to make things look pretty but to be able to find things when you need them.

RS: You’ve launched this new magazine, Getting Organized, as part of your marketing efforts. What’s the scoop and how does this augment your consulting and speaking?

SA: There used to be an organizing magazine on the market several years ago and when it went out of business I kept hearing people say how much they missed it and wanted one.  I thought, well who better to tackle that challenge than me?  I had been successfully running my organizing business for about 5 years, had self-published a book, been booked at several great events as a speaker and been interviewed in the media.  I took all of that business experience, along with my organizing knowledge, and parlayed it into the magazine.  It is a huge challenge to shift gears like that but I like a challenge and I have always wanted to be able to reach more people with my organizing tips.

For more organizational tips and advice to save your sanity, follow Stacey on Twitter or like her on Facebook.

Your turn: What one tip can you share that works for organizing your desk, files, business or home? Please share in the Comments below!

Cash flow, creativity, and compassion are not mutually exclusive™

Sales page and email copy that works – minus the sleaze. A chat with Felicia Spahr

Posted on by Red Slice

“How do I sell my stuff without sounding sleazy?’

This seems to be the question du jour. But c’mon everyone: relax. Before you think you need to turn to a life of ill repute with clients who go by number instead of by name, get schooled by Felicia Spahr.  In another joyous perk due to both the work I do now and social media, Fel and I crossed paths and I’m mesmerized by her writing prowess. Felicia is a pro copywriter, teacher, and lover of people. Dedicated to discovery and the power of words, she is on a mission to shake the world with tectonic-plate-shifting communication.

We sat down to talk about killer messaging, sales page copy magic and how to write emails that get noticed.

RS: You’re kind of a sales page genius. What are 3 tips readers can implement right now to improve messaging on their sales pages?

FS: Tip #1: For the love of god, stay away from trying to sound clever. Why? Clever is confusing. Simple language that your right people can understand and grasp onto is what sells.

Tip #2: As my boy Einstein said, “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” What does that translate to for you? Spend most of your time understanding the needs, wants, and problems of your customers before you go writing a sales page. Once you have enough information and can sense patterns and recurring problems (related to your service or product), the sales page will pretty much write itself.

Tip #3: You are a HUMAN, not a selling machine, right? J A big part of why we feel kooky and weird about selling ourselves (let alone writing sales pages) is because we associate selling with car salesman, in-your-face headlines, B.S., and cheap promises.

Selling is one of the most beautiful things you can do. When you’re writing your sales page, let your people know that you truly understand them—which translates to your ‘why’. Your why has gotta be in there or you’ve just got bullet points of deliverables and a lackadaisical emotional connection. Simon Sinek’s TED talk, ‘Start With Why’, is a great way to spend 18 minutes of your time drilling that idea into your beautiful head and adopting that mindset for life.

RS: What is your best tip for sending email to a busy big shot you don’t know – if you would like a book testimonial, interview or simply to say “You are my hero”? 

FS: The very simple trick is this: Make it 99% about them—mention only a VERY small-sized lick about who you are. The biggest mistake I see people making is: “Hi, I’m Joe, and I’ve been featured here, here, and here and I’ve worked with x, x, and x, and you should be impressed! Read on to find out more about what I want from you.” 

Instead, here are some examples of questions (that work) to use that are customizable, riff-able, and personality-injectable:

For an interview: The information about [topic they love] you talk about would be an invaluable resource for my readers because [specific reason—what might your readers need help with?]. Would you mind if I interviewed you and asked you [#] questions on [very specific topic]? 

For a book testimonial: After reading [x, x, and x—show that you care about them and their work] about you, it seems like this topic is one you enjoy immensely. Do you think reading my book would be useful for you, and if it is, would you mind endorsing it? 

For ‘You’re my hero’: Be extremely specific about what resonates with you about them, and then you can swoop in with your question with something like this:

I thought I might ask you a question that you could provide a unique perspective on [Insert why you’re thinking about this—and why them.]

The question I wanted to ask is: Your delight-inducing question here.

RS: What brand messaging mistakes on small business websites drive you up a wall? How can we avoid them?

FS: Copying other people’s words. I can’t tell you how many times I’ve looked at sites and have seen the exact same, inexplicable wording (especially in the life coach space: create the life of your dreams!) that really doesn’t mean anything. Same goes for ‘creative business’. What. Does. That. MEAN.

Think about your differentiating value factor—your unique perspective. You have one! Let’s be honest—the concepts of our ideas are not original. It’s how you spin it, position it, and package it. And you don’t have to be a sharp, clever, or witty wordsmith to express it—just very specific. Remember, you’re a person. Talk to me like I’m your really good friend or mentor whose opinion you take seriously.

And remember: No one can mess with your messaging if no one else can say it like you. (Tweet this!)

2017 UPDATE: Unfortunately, Fel is no longer doing copywriting projects but this advice is still golden! You can find out about what she’s up to now here. 

Got a burning copywriting or promo plan messaging question? Please share it in the Comments below and Felicia and I will gladly answer!

Cash flow, creativity, and compassion are not mutually exclusive™

Follow your dream Part 2: How Cartograph Wines creates an experiential brand

Posted on by Red Slice

Wine is such an experiential brand, I absolutely adore it. Not just for it’s lush taste, but no other everyday product in my mind comes close to evoking so much emotion, lifestyle or delight of the senses with one glass clink. There are so many branding lessons we can learn from our favorite wines and how they behave as businesses.

Continuing my interview with Alan Baker, Cartograph’s wine maker and owner, who we had the good fortune to meet on a trip to Healdsburg, California back in August. In Part One, we heard Alan’s amazing tale of how he got from radio engineering in Minnesota to winemaking in Northern California – and the four lessons he learned to make it happen.

Today, Alan shares how he effectively creates an experiential brand and differentiates from the competition.

RS: Glad to have you back, Alan! Tell us Cartograph’s brand story. How do you position it against the competition? What experience do you hope to convey and how do you do that in your customer interactions? 

AB: Both Serena and I come from other careers and we each found wine in different ways. Our brand story is right on our label. The logo shows the five points on the globe that brought us to wine and then brought us together to make wine. Wine is more about emotional connections and memories than simply about the perfect taste and aroma combinations. Putting a graphic representation of our story on the label helps people remember us and hopefully keeps our story in their minds if they have a great experience with our wines. (Tweet this!) Our brand is about those wonderful moments when an experience with a great bottle of wine gets etched into your mind forever. And while the front label tells our story, the back label plays to our nerdier side, illustrating the growing season and winemaking history for each wine. So looking at the labels you can get a sense for what the growing season was like for each vineyard.

If our customers know anything about us,  it’s that we personally handle every piece of our business from grape sourcing, through winemaking, and then personal correspondence after they buy our wine or join our club.

RS: What is the best branding lesson you have learned from building an “experiential” brand? What are some brand hits or misses you’ve experienced?

AB: Focus focus focus. Do one thing really well before branching out. (Tweet this!) As a winemaker, I’d love to play with a dozen grape varieties but we needed to knock Pinot out of the park and doing that first was my main goal. Now that we’ve had success with Pinot, we can do a few small specialty wines for club-only release but our public face is all about Pinot Noir.

What brand actions work? Winning fans by talking directly to them on social media and through other channels. Our most loyal clients are all connected with us on various platforms and we share a lot of ourselves with them.

Things that don’t work? We’re still learning the best way to run promotions to increase sales during slow times or to move more volume but discounting is not the way to do it in our circumstance. People see a premium product being discounted and they will wait until they see that price again to buy. There are other incentives to encourage purchasing. We can’t compete on price point due to our vineyard sources and tiny lot sizes. We have to give wine lovers an experience to remember and hopefully they become our friends.

RS: Wise words. What is your winery’s specialty wine or most popular seller that people should try?

AB: We are a very small winery and celebrate year-to-year vintage variations. A great example of how weather affects the finished wines is comparing our 2009 and 2010 Floodgate Vineyard Pinots. 2009 – warm year – is lush and round on the palate, a classic Russian River Valley Pinot. 2010 – cool year – is racy and vibrant with the focus on bright red fruit. It is a truly elegant wine that should be very age worthy. Both are great examples of Russian River Valley Pinot but quite different when tasted side by side.

RS: Now, some fun stuff! What is your favorite way to enjoy wine?

AB: Working as many hours as we do, we don’t have a lot of free time but those warm evenings when we get home in time to enjoy a glass of wine while plucking a few things out of the garden for dinner is a real treat.

Connect with Cartograph Wines: www.cartographwines.com ~ Twitter ~ Facebook

Is your brand a commodity competing on price, or an experience that offers unique value? How does this impact your marketing tactics? And don’t forget to check out Cartograph for some great wine gifts…ho, ho, ho!

Cash flow, creativity, and compassion are not mutually exclusive™

Follow your dream: Four entrepreneurial lessons from a radio engineer turned winemaker

Posted on by Red Slice

Back in August, my husband and I stumbled upon a small microwinery and tasting room in downtown Healdsburg, Calfornia, Garagiste, which is a joint venture for two wineries, Cartograph and Stark. Thinking we’d just grab a quick taste and leave, we ended up enchanted by Alan Baker, Cartograph’s wine maker and owner.

Alan’s entrepreneurial story is fabulous: He’s a public radio engineer, turned blogger/podcaster, turned winemaker. With Cartograph, he produces ultra-premium Pinot Noir sourced from grapes from the best Northern California coastal vineyards. (PS, great holiday gift idea!)  His mission is to produce wines that are true to the vineyard and vintage from which they come.

As we sat and sipped, we loved the gothic, high-end feel of the stone gray tasting room and the interaction we had with the man who’d lovingly made the wines we were enjoying. We got to talking about how he loved that wine is such an experiential brand, and for that reason, so much care was taken in architecting and decorating the tasting room. Most wine lovers know that the joy is found in the experience of wine – and that can manifest whether you are spending $20 or $200 a bottle. It’s not about price: it’s about taste and experience.

But Alan is not just savvy about branding, he has a powerful entrepreneurial story, ripe with juicy lessons about planning, moxie, and following your dream – no matter how far down the bottom of the ladder you may need to start.

THIS IS A TWO PART INTERVIEW. In Part One, Alan shares how he got started in an industry he knew little about and parlayed a loyal audience into backers for his dream. In Part Two, Alan shares important lessons on crafting an experiential brand.

Here is Part One of Alan’s story with four lessons you can take to heart in your own ventures:

 

1. Opportunity will knock – if you build your house in the right place (Tweet!)

My passion for great wine started with a simple $13 bottle of Riesling from Alsace. I was fascinated that such a simple thing as a pale colored glass of wine could be so incredibly complex and engaging. My obsession with learning everything I could about the wines of the world eventually led me to decide I needed to at least try to find a way to make wine the focus of my day rather than an off-hours pursuit. After years of interviewing maverick American composers like Meredith Monk and Philip Glass for my radio work, I knew that finding the right path is often a process that brings a lot of uncertainty and risk into life. They instilled in me the belief that if you focus on what you love and do best while putting yourself into a position where opportunities may present themselves, you’re sure to find creative energy and success.

2. Work with what you’ve got (Tweet!)

Once I’d decided to strike out for California from my Minnesota home, I needed a scheme to get experience. I knew I loved wine, but I wasn’t confident I would love the wine “business.” I feared that I’d end up like the cake lover who opens a bakery only to realize they hate getting up at 2 a.m. every day. So rather than spend my life savings on a degree at UC Davis, I decided to do what I already knew how to do: produce radio. I’d use my production skills to investigate where I might fit in the wine business. The plan was simple and, necessarily, vague. I would write a blog and produce an audio podcast to document my adventures as I explored the wine industry – a well-developed industry I knew very little about.

I told all my friends and family about the idea repeatedly to force myself out of my safe public radio job and into the unknown. My pitch to wineries was that if they gave me part-time work, they’d get publicity from the podcast. There was really no other reason for them to pay me to do work they could get done faster with experienced help, so the podcast was my foot in the door.

In the fall of 2005, National Public Radio picked up the podcast for their alt.npr series. This affiliation grew the audience for my content quickly and enabled me to pretty much call anybody up and schedule an interview. I used the podcast as a way to investigate all aspects of the industry from grape growers to marketing pros and wine makers I respected to see where I might fit in the wine business. I turns out that I write way too slowly to ever make a buck off the writing, so that was out. Growing grapes is a very labor-intensive activity and unless you own that chunk of dirt, it’s not a thing a 40-year-old dude is going to get by on when he has a wine budget to think about. It had also become clear that while NPR did like the content, there wasn’t a market for wine-focused media that was going to start paying the bills. So I was burning through my savings and starting to feel the pressure that comes with not knowing what’s next. However, once I got into the winery working as a cellar rat with Unti and Peterson wineries in Dry Creek Valley, I found what I’d been looking for. The winemaking process is fascinating and I fell in love with every backbreaking chore and nerdy technical detail.

3. Get creative: Leverage your community (Tweet!)

With the bank account shrinking I focused on how I might stick around to work another vintage. Plan B: move to San Francisco to do tech consulting to stash some money for the 2006 harvest. Grapes are not cheap, nor is paying for winery space to make wine. I scored some nice consulting contracts but quickly realized that I was only treading water. SF is a very expensive town and I would never save enough money to make wine. Also, I was just doing the same work as before, albeit in a very pretty city. I had a few months of living expenses left and figured I had one shot at leveraging all the work I had been doing writing the blog and producing the podcast. So after finding a very innovative winery in San Francisco called Crushpad where I could make wine, I sent out a pitch to my blog readers and podcast listeners; If they would pay in advance for a case of wine they could come help me make my first commercial wine and we’d document the whole process with a video podcast. To my great relief I sold 65 of 100 cases of wine as futures, giving me the cash to buy grapes and pay Crushpad. The archive of this project is still online.

My brand was named after the blog. Cellar Rat Cellars. Throughout this project, I was using Crushpad’s virtual winemaking website called Crushnet to manage my group of people helping with the wine. People as far away as Puerto Rico were participating, so having a tool to manage this virtual group was a necessity. After the winemaking was concluded, I was hired by Crushpad to develop Crushnet and grow the virtual community of winemakers. It was at Crushpad working on hundreds of fermentations a year where I got most of my hands-on winemaking experience and set me up to strike out on my own to launch Cartograph with my partner Serena Lourie in 2009.

4. Get friendly with uncertainty while keeping you eye on your vision (Tweet!)

I think it’s essential in any entrepreneurial operation to use the tools at hand to continually move towards a goal, even when the route is completely unknown at the start of the journey. There is always a way to use your existing skills to open new doors but you have to be willing to live with a lot of uncertainty and always be looking at alternate ways to solve a problem. Had you asked me 12 months into the events above if it was worth it, I might have said no but another six months, and a couple more forced left turns, and I was being paid well as a technologist in a ground-breaking winery. From where I sat in Minnesota I honestly couldn’t have dreamt up a better outcome.

The “persistence of vision” mantra I’d been hearing from those composers I so admired really does work.

Join us for Part Two of this interview, when Alan talks about his brand vision for Cartograph and how he brought it to life.

Connect with Cartograph Wines: www.cartographwines.com ~ Twitter ~ Facebook

What A Ha! insight did you get from Alan’s story? How does it apply to your own entrepreneurial or project journey? Please share in the Comments below and get some link love back to you site!

Cash flow, creativity, and compassion are not mutually exclusive™

Embrace your freakdom: Creating a breakout brand with Kelli Bielema of Shindig Events

Posted on by Red Slice

I was hit by the hurricane that is Kelli Bielema at a recent Seattle entrepreneur panel which I moderated. Instantly, I fell in love with her vibrant personality and quirky branding for her event planning business, Shindig Events.  Her business creates “events that rock your face off” so you instantly know you’re not dealing with your everyday event planner.  Kellie longs to be a “Froot Loop in a world of Cheerios” and admits she stole that personal mission off Pinterest. She describes herself as a “Country girl who pines for city life. Chicago. Los Angeles. Seattle.”

Clearly she is not trying to attract your average bride or event maven. And I dig that about her. She boldly presents a unique alternative and either it speaks to you or it doesn’t. That, my friends, is targeting your brand and speaking to your tribe. But one thing is for sure: her brand stands out. So I sat down to ask her what advice she could share as you try to build a breakout brand.

RS: Welcome Kelli! I adore how your brand stands out in a world of very copycat event planning competitors. How did you determine your unique brand?

KB: When determining my business model, I knew I wanted to channel my party-participating energy into my party planning skills. Parties are fun and your planner should be too. The branding or marketing aspect part of an event is actually my favorite task, so I wanted to reflect that in my own business.

RS: Who is your ideal client? Were you ever afraid that claiming such a funky and offbeat brand would mean less revenue?

KB: People who are fun, flexible and funky are my targets.  We spend a lot of time together, doing everything from brainstorming to budgeting and then the event itself is often a marathon event, so you ultimately want to like and respect one another. You’ve got to have a sense of humor during the whole process or you are going to go bonkers.  Maybe once upon a time being unique was, well, unique. Any more, I see it as more the norm. People are embracing their freakdom more than ever (Tweet this!) and I am here to help facilitate that. Takes one to know one…!

RS: Well put! Based on your success, what wisdom can you share about effective positioning and differentiation?

KB: Having a point of view is great, but making it fresh, unique and distinct to your personality is vital. Finding out what it is that makes you and your business standout from the crowd is the key to developing marketing success. I’ll also add that being authentic in your business is just as critical as being authentic in your personal life.  People want to like and trust you…show them you are worthy of it by being real!

You can connect with Kelli and Shindig Events on her website, on Twiter @theshindiggery, or on Facebook: Shindig Events

What quirky brands stand out in your mind? What are you favorite ones? What is unique about your business brand? Please share in the Comments!

Cash flow, creativity, and compassion are not mutually exclusive™

The ABC’s of good content marketing with Sarah Von Bargen

Posted on by Red Slice

We all know content marketing is a good idea. It’s the whole “making time for it” and “doing it right” that trips people up. But we’re lucky enough today to hear from  Sarah von Bargen – blogger/writer/internet awesome-i-fier – with whom I have the privilege of working with often.

Sarah has 15 years of writing experience, an MA in Applied Linguistics that she doesn’t use, and a blog read daily by 10,000+ people.  Also: she has a cat named after a Russian historical figure, which is cool. Sarah runs Yes and Yes and helps companies and individuals become (more) awesome on the internet. She personally, professionally, and literally believes that yes is more fun than no – and she helps clients get more of their audience to say “yes” which, hey, isn’t that what good branding is really all about?

Today, Sarah is sharing her tips on good content marketing, how to craft killer website copy that people will attract and the committment secret that she put into her now successful blog.

RS: Sarah, you’re a brilliant copywriter. When and how did you expand your offerings into content and blog strategy for clients?

SVB: Well, gosh!  Thank you so much!  I’ve actually been offering content and blog strategy all long – but that aspect of my business has just recently started to take off.  While a clever, well-written About Page is super important, it needs to be part of an active website with regularly updated, useful content.

You know, like a blog.

I think a lot of people are finally realizing that they need to be more actively engaged with their readers and community – and I help them do that.

RS: It is kind of a “renaissance of customer engagement” we’re in, isn’t it? What is the biggest mistake people make with their blogs that is easily corrected?

SVB: Just talking about themselves and their products!  That’s like a TV show with two minutes of sitcom and 28 minutes of ads.  Create content that’s helpful to your target audience and engages them.

RS: Can you share your top 3 tips for how to attract more readers to your blog? Any specific advice on tags, titles or hyperlinking?

SVB: 1.  Create good content
You’ve probably heard this before (uh, like in the above paragraph) but you need to write things that are helpful and informative.  No amount of tagging and social media-ry is going to help if you’re just posting photo after photo of your own products.

2. Cross pollinate with other bloggers in your niche
Guest post on other blogs, host guest posts on your blog, interview people who have interesting, useful things to say, promote other bloggers’ posts that would be helpful to your readers.  Other bloggers will return the favor.

3. Leave comments on other blogs
Helpful, real comments that contribute to the discussion – not just “Great post!  Come check out my blog at [insert shameless link here].”  People will follow your comments back and return the favor.  For the first 2.5 years that I had my blog, I spent every lunch hour reading blogs and leaving comments.  Five days a week, 45 minutes a day, 2.5 years.  For real.

 

 

Net-net: Building an engaged community takes time. But content marketing helps you get there. Deliver value, be generous, provide opportunities for people to connect – and you will reap the rewards when it comes to converting those adoring community members into paying customers!

 

Cash flow, creativity, and compassion are not mutually exclusive™

What is the You Economy? A chat with Tara Gentile (take the survey)

Posted on by Red Slice

Welcome to the You Economy. PS, if you’re a “creative entrepreneur” you’re already part of the movement.

At Red Slice, one of my values is that creativity and cash flow are not mutually exclusive. We’re seeing it all around us in the New Economy: people building brands based on a social mission; billionaires supporting philanthropy and profits at the same time – and thousands of small businesses and “solopreneurs” creating positive change, healthy businesses and meaningful lives.

Tara Gentile is a crusader in this mission – with a different slant. She’s a writer, speaker and business coach leading what she terms the You Economy. What does that mean? “I’m redefining the whole business paradigm as the exchange of commerce, experience, and meaning so that my clients can earn more while making their customers’ lives richer.”

See? Passion, profits and doing good can all co-exist. Tara is living proof: “I’m an aspiring theologian turned business thinker. I’m the daughter of a creative entrepreneur – though she didn’t realize it at the time – and the mother of a daughter I can’t imagine will be anything but!”

Tara’s the author of The Art of Earning – a guide to rewriting your personal money story for the New Economy.  And if you’re a small business or solopreneur, help her spread the word about the power of microbusiness by completing the $100 Million Microbusiness Survey.

RS: Tara, welcome! Please tell us about what your do for entrepreneurs and what you see as the biggest barrier to small business success.
TG: I enable people to discover what is really valuable about what they do. We most often get into business for ourselves but our self-interested motivations don’t cut it when it comes to really developing a business that works! It’s all about seeing things through the customer’s eyes. That takes some experimentation, insight, and confidence. It’s also takes getting out of your own head and into someone else’s.

The biggest barrier to success for small business owners is themselves! Business owners get so caught up in doing things “right” that they forget to do what works best for themselves and their customers. I find there is still an immense amount of fear in doing business, as well. Fear keeps you from clearing your schedule to work on your latest & greatest idea, it keeps you from trying something new to engage your customers in a new way, it keeps you from offering the product or service that will make your business go from surviving to thriving.

RS: What is the $100 million microbusiness survey and how did it come about? What do you hope to achieve or find out?
TG: The $100 Million Microbusiness Survey is an attempt to gather data on $100 million of economic activity by microbusiness owners. Because we tend to measure our business production in terms of “salaries” and not revenue that’s streaming into the economy, we sell ourselves short.
In 2009, 95.5% of US businesses were microbusinesses. In 2008, $265 BILLION of net income was achieved through sole proprietor businesses in the United States. In 2009, $837 BILLION worth of sales were generated by non-employer businesses in the United States. Yet, we know very little about these kind of businesses.

My goal with the survey is to better understand who these business owners are, what difficulties they face, and maybe – just maybe – how we can help them to achieve their dreams through media awareness & government policy.

RS: Great stuff! PS, everyone with a microbusiness reading this should take the survey now and let their voice be heard. In your opinion, what is the future of small business success in this country – or even worldwide? Any juicy trends or predictions to share?
TG: The future of business in the United States – and around the globe – is small business. More specifically, the future is microbusiness. My “juicy trend” might seem like a downer but really it’s quite optimistic: the jobs aren’t coming back. Our economic production will continue to grow through technology, not human resources. If we want people to be earning real money in fulfilling ways, we need to plug them into real businesses.

Those businesses may represent ways in which they would have been employed in the past (think freelancers earning more with greater flexibility) or they could be in new fields, serving people in new ways. Government needs to make it much easier for us to take agency over our livelihoods. We need health solutions that work, tax solutions that work, child care solutions that work, investment solutions that work.  And we need it now. We, the microbusiness owners, will pull us out of this downward spiral. We are the New Economy.

Connect with Tara Gentile on Twitter or Facebook. And please take and share the $100 Million Microbusiness Survey today.

Have you built a business that may not have existed 50 or even 25 years ago? Does your business enable flexibility and creativity in your own life? Please share in the Comments below!

Cash flow, creativity, and compassion are not mutually exclusive™

Words that work: How to sell without sounding like a sleaze

Posted on by Red Slice

Too often, business owners believe that just because they know how to write, that their words will persuade people to pay attention, buy their products or provide word of mouth. But effective copywriting to compel an action or convey a brand takes a special skill. Today, Jared Matthew Kessler, Chief Copy Officer (CCO) at The Kick Ass Copywriter will share some insight as to how to sell by solving problems, not just tooting your horn. He’ll also dish on his process for crafting irresistible website copy, how to pitch without sounding schlocky and the biggest mistakes business owners can avoid if they want a compelling message.

Jared’s mission is to transform key ideas into words that sell and help companies stand out from the noise (not just add to it).

RS: Welcome Jared! How do you balance effective selling “techniques” for your clients without sounding overly cheesy?

JK: You know, we’re all a lot smarter these days. We know when we’re being sold and when we’re being helped. However, there’s this fine line between offering a product or service that you know will help people and slapping someone over the head with it.

When I take on a project, I ask numerous questions up front. In fact I gather as many marketing materials as I can and, if I need to, I send them a 7-page questionnaire that really helps me understand their brand – and whether or not there’s what I call a “B.S. factor.” So when I come up with a few concepts and start writing and developing them, I come from a conversational standpoint. Meaning, I literally have a conversation in my head between the prospect and the company owner. At any point, if I feel the “B.S. factor” is coming on too strong, I try and verbally pace the situation. Meaning, if it’s too good to be true you can say, “Listen… I know that sounds too good to be true. And honestly a lot of times it is. But…”

In addition to that, once I sense they are “pitching” someone, I just remove what was written and start again.

It should be about stepping inside the mind of your prospect, and getting people excited, without giving something away. So the product or service would be set up as the solution to your prospect’s problem (if that makes sense). That’s where you have to understand every single aspect of your audience before writing any copy.

I often say, “If you talk to everyone, you’re talking to no one.” It’s a conversation. Not a
sales pitch.

RS: So true. It’s about them, not about you! What big mistakes do you see when business owners write their own marketing or sales copy?

JK: There are four mistakes I see over and over:

1. Telling everyone about how great you are. How qualified you are to help someone. And how “life changing” your product or service is, giving everyone the overblown sales pitch of how much you can help someone. You can’t sell anything without rapport. Without trust. So make it about your prospect first. Then you, last.

2. Underestimating the power of your words. I mean this is similar to #1 in that a lot of people misunderstand what “copywriting” means. They think it’s all about making something sound good. And I think, huh? There’s so much work that goes into not just what I do, but what any true Copywriter does. And the reason I say, “true” is that I’ve seen a lot of “writers” tout themselves as Copywriters because of how much money they can make. And that makes me sad.

The main difference is that when you write copy you don’t just make something sound good. It has to be relevant to your audience. Sell a product or service without the greasy sales pitch. Increase your sales. Build your brand. And work.

I think too many people fall in love with an idea, instead of falling in love with a result. Recently, I had a client’s web site I rewrote the copy for and within hours she had people wanting to work with her. I love that! However, there was a TON of work and research behind that. I sent out surveys to send to her clients that really love her. I’ve written pages and pages of copy for each individual web page. Wrote a new tag line that served her brand much better than her web designer tried to pull off. Developed multiple concepts and… more importantly she didn’t change any of my work – which is the main reason I love her so much. 🙂

3. Building a website instead of a brand. I love a great ad campaign! One that’s smart. Effective. And solves their prospects problem in as a few words as possible (that’s 100% original). The best ones are when all the ads align with each other. For instance, take that David Beckham Superbowl ad (I’m sure you remember it ladies). Now it’s nothing to write home about in terms of incredibly original. But my point is, if you looked at the colors in the commercial. The style. The simplicity. It’s exactly the same look and feel as if you went into the store.

What I see of a lot of smaller businesses is that they just have a certain look and feel to their website. A certain look and feel to their business card. A certain look and feel to their actual business. And their brand is just inconsistent across all platforms. From their marketing collateral to their website, it really needs to be cohesive. It has to all click – not just one piece of it.

4. Have you or your web designer write the “copy” yourself, just to try and save a few bucks. What’s unfortunate is that people mistake a great looking website for an effective one. And that’s really two different things. It’s like me saying, “Well I can design your website for you.” I mean, I’ve never done that, nor would I ever! In fact I’m the first one to recommend a professional web designer to someone, because the design should support the copy (or vice versa).

In addition to that, I unfortunately tend to see certain business owners lose more money in lost sales, than trying to hire someone like me to begin with. What’s worse, is that if you’re a new brand, you have to build trust in the beginning. So if you’re looking to hire a Copywriter to “save the day” for your failing business months/years later, it’s unfortunately not going to do much good unless you rebrand yourself. Because once you lose someone’s trust, it’s really, really hard to earn that back. Even then so, it’ll take a lot more time and more money, than hiring a professional Copywriter from the start.

I mean, look at the rebrand JC Penney’s is going through. And how many millions of dollars in advertising are they spending to get you to revisit them after you already experienced them years ago?

It’s the same thing with trying to save any flailing business. Do it right from the beginning, or even if you’re doing it right, keep it consistent and hire a professional. In the short term, it might be more money than you thought. But in the long run, at least you’ll stay in business.

RS: Awesome points. You’ll end us spending more money (and losting more sales) if you don’t get it it right from the start. And it’s an investment in your business, not something you should skimp on.  One reason people cite is that “Another writer won’t sound like me if they write my copy.” How do you approach writing projects when you have your own writing style but need to reflect a client’s brand or voice?

JK: This is a great question! People get caught up in this a lot. They think that since you haven’t written copy for cell phone companies, or for medical sales or _______ that
you’re somehow unqualified – or the owner can do a better job than a professional Copywriter.

For me specifically, it’s similar to how actors research a role. I recently saw an interview with Brad Pitt on taking the role he did for Moneyball. In the interview, he mentioned how few people research roles nowadays. He mentioned how he could pick up certain character traits from spending months with the actual character he portrays. And how important the research process is for any project he takes on.

I mean, when you spend that much time researching your client, reading their marketing materials, talking with them over the phone, reviewing their answers to your questions… it’s only natural to pick up someone else’s style. Not only that, a lot of times you even help them discover their own voice, their own brand they didn’t even think they had. What’s more exciting than that?!

 What copywriting or messaging techniques have you found worked (or didn’t work) in your business? Please share your story in the Comments.